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Our Vision of Peel’s Future
The Region of Peel will be a healthy, vibrant and safe community that values its diversity and quality of life.
Corporate Mission Statement
The Region of Peel will serve its growing community through commitment, partnership, innovation and excellence.
- Supportive and Respectful Environment
We work in an environment that is positive, healthy, caring and free from discrimination. We respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions.
We practice teamwork, cooperation and collaboration, and reinforce these with a strong vision and positive leadership.
- Effective Communication
We practice open, two-way communication in a clear and honest manner.
We are ethical, professional and trustworthy in our work.
- Quality Service
We provide services that are accountable, accessible, responsive, efficient and effective. We seek new and innovative ideas for improvement in policies, practices and services.
Peel Long Term Care will continue its tradition of caring for our clients to ensure their dignity, independence, quality of life and ongoing community connections.
Our management team is made up of experienced professionals who are available Monday to Friday to answer your questions:
- Director of Care
- Supervisor of Activation & Volunteer Services
- Supervisor of Adult Day Services
- Business Services Supervisor
- Dietary Services Supervisor
- Facility Services Supervisor
To ensure that our Centre is an enjoyable and safe place, it is important that
- Each resident, family member and visitorobserve the rules and policies of the Centre.
- Each resident, family member and visitor shallrespect the rights and privacy of others.
- Each resident, family member and visitor shalltreat others, including staff and volunteers, with dignity, courtesy and respect.
The Davis Centre’s Resident Council, Family Council and Helping Hands Volunteers are empowered to participate in enhancing the quality of life for the entire Davis Centre community.
The Advocacy Centre for the Elderly is a community-based legal clinic for low income seniors. It is managed by a volunteer board of directors, at least half of whom are seniors. It is the first legal clinic in Canada to specialize in legal issues for seniors. They can be reached at
The Region of Peel Long Term Care has a zero tolerance abuse policy. It is consistent with the standards of the Ministry of Health and Long-Term Care.
Abuse means any physical, sexual, emotional, verbal or financial abuse as well as any form of exploitation or neglect of residents and clients. At our centre we do not tolerate any form of abuse. Our residents and clients must be treated with respect and dignity at all times by staff, service providers, visitors and volunteers.
We handle all allegations of abuse in a confidential manner, investigate them carefully, and take appropriate actions. Our centre will ensure that people who report incidents of abuse will not be penalized.
All of us are legally, morally and ethically obligated to report any incidents of abuse we witness. At our centre, we will accept and act upon anonymous reports; however, our ability to take meaningful and effective follow-up action may be comprised.
The Davis Centre provides you with a variety of health care services to meet your needs and provide you with quality service. The Davis Centre needs to know personal health information about you.
We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. We conduct audits and complete investigations to monitor and manage our privacy compliance. We take steps to ensure that everyone who performs services for us protects your privacy and only uses your personal health information for the purposes for which you have consented.
This personal health information about you is collected from you or from the person legally acting on your behalf to help provide health care or receive payments for health care. We use this information and share it only with those who need to know the information.
If you would like to know more about how your personal health information is collected, used, stored, disclosed, or about our privacy protection practices, or to raise a concern you have with our practices, please speak with your Director of Care or the centre’s Administrator. You may also speak with our privacy contact person, the Director of Long Term Care at 905-791-7800.
Should you or a family member have a concern, you may speak to the staff member most directly involved or you can speak to the Registered Nurse on duty, the Supervisor of the department as listed on the Who’s Who page or the Administrator. All efforts will be made to resolve the concern as quickly as it is possible.
If a problem is not dealt with to your satisfaction you may take the following steps wherever appropriate:
- Contact the Administrator
Barb Swail, Administrator
Vera M. Davis Centre
80 Allan Drive, Bolton, ON L7E 1P7
- Contact Director of Long Term Care
Nancy Polsinelli, Director of Long Term Care
905-791-7800 ext. 2647
To send regular mail:
- Director of Long Term Care
Region of Peel - Health Services
PO Box 667 RPO Streetsville
Mississauga, ON L5M 2C2
To send registered mail:
- Director of Long Term Care
Region of Peel - Health Services
7120 Hurontario St.
Mississauga, ON L5W 1N4
You may also contact the Ministry of Health and Long Term Care who will assist residents and/or families who feel their concerns have not been addressed. If you want more information, have a concern or want to register a complaint about a long-term care centre, you may call the Long Term Care Action Line at:
1-866-434-0144, seven days a week 8:30 a.m. to 7:00 p.m. or you may contact:
- To contact the compliance advisor
Ministry of Health and Long Term Care
119 King Street West, 11th Floor
Hamilton, ON L8P 4Y7
Ask to speak with home Compliance Advisor
- To contact the Minister of Health and Long Term Care:
(Simcoe West) 10th Floor, Hepburn Block
80 Grosvenor Street
Toronto, ON M7A 2C4