A Tradition of Caring
Our long tradition of caring for people with special needs spans over 100 years. For more than a century we’ve been making the transition to long-term care as smooth as possible for everyone.
You’ll stay involved in all aspects of care, and you can count on us to help you as your loved one grows accustomed to this new setting.
- Our promise and commitments
- Connected to the community
- Diversity and cultural considerations
- Accountable to you
Our promise and commitments
Each Peel Long Term Care employee will continue to promote dignity, independence, quality of life and community connections as we care for our residents, Adult Day Service and respite clients.
We will always:
- Provide care that focuses on the needs of all long term care residents and respite clients.
- Continually improve our preventative strategies to ensure the safety and well-being for our residents, Adult Day Service and respite clients.
- Ensure that our operations stay effective and efficient to support our long-term care services.
- Manage and meet the requests of anyone who can be affected by our actions and decisions.
- Provide a supportive environment in which employees and volunteers are fully engaged and will do their best work.
Connected to the community
Support from Regional Council, local community organizations and our dedicated volunteers are the foundation of our success.
Our clients live enriched, fulfilling lives through individualized care and a strong connection to Peel’s diverse community.
They’re invigorated by and enjoy:
- Various on-site activities.
- Community outings to restaurants, shopping centres and other places of interest.
- Frequent visits from invited guests and school groups.
Diversity and cultural considerations
We value diversity and understand the importance of providing care that is culturally sensitive and appropriate.
- Each of our centres offers multi-faith spiritual services, social work services and some ethnic meal options, all of which focus on the familiar to help residents feel at home.
- We use the Cultural Interpretive Service in Peel and Language Line Services to help us better communicate with residents and their families.
- We develop and strengthen ways to address cultural diversity by:
Accountable to you
All Region of Peel Long Term Care Centres follow the rules, regulations and policies set by Ontario’s Ministry of Health and Long-Term Care and the Region of Peel.
Peel Long Term Care is:
- Accredited (certified) by the Commission on Accreditation of Rehabilitation Facilities (CARF), an organization that helps Canadian health service organizations improve the quality of their services and meet internationally recognized standards.
- Accountable to the public.
- We’re willing and obliged to accept responsibility for our actions and decisions.
- We report directly to Peel Regional Council.
- We operate openly: since our centres are fully regulated, our care, costs and operations are publicly reviewed.
- We provide unrestricted access to public information.