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Child care

We're working with providers to support everyone's health and safety during COVID-19

Caregiver webinar on the management of COVID-19 in child care and school settings

On January 17, 2022, Peel Public Health hosted a webinar for caregivers on the management of COVID-19 in child care and school settings.

If you missed the webinar, visit the Schools webpage to access the recording.

Other information

You must screen your child before you bring them to child care each day.

Refer to the Ontario COVID-19 school and child care screening tool for more information.

If your child has symptoms of COVID-19, refer to instructions and next steps for individuals with symptoms.

If your child has been exposed to someone with COVID-19, refer to instructions and next steps for close contacts.

If you or your child cannot safely self-isolate at home, free isolation hotels are available in Peel. Our COVID-19 Voluntary Isolation Housing program provides a hotel quality room that’s private and safe. For more information, call Region of Peel Human Services at 905-799-7700 (Caledon 905-584-2216), or get more details.

If you have questions about your specific situation, call Peel Public Health at 905-799-7700, Caledon 905-584-2216. Our call centre is open Monday to Friday from 8:30 a.m. to 4:30 p.m.

If your child’s symptoms change or worsen, you may need to contact a health care professional or get re-tested. If you're concerned and have questions, contact Telehealth at 1-866-797-0000 or your health care provider.

Virtual urgent care services are also available with an OHIP card at SickKids and William Osler Health System.

Call 911 if your child needs urgent medical help or if your child’s condition is getting worse and they have any severe symptoms (such as difficulty breathing, chest pain or feeling faint). Tell paramedics if your child has COVID-19, is awaiting test results, or had close contact with a person who has COVID-19. If possible, wear a mask to limit exposure to others.

You should go to a hospital right away if your child shows the following signs and symptoms:

  • Fast breathing or trouble breathing
  • Bluish color around the lips or on skin
  • Not able to drink enough fluids
  • Not able to wake up or interact
  • Being so irritable that the child does not want to be held
  • Persistent fever for 3 days or more

Child care providers should not increase your fees due to enhanced cleaning measures, or any other costs. The Ministry of Education has advised providers to set fees at the level they were before the closures.

Your child care provider is also not allowed to charge you fees if you don't have access to a child care space or decide not to accept a space.

If you're attending child care in a centre, your provider must give you 14 days to let them know whether you want to keep your space. After the 14 days, you will need to make payments to keep your space, whether your child attends or not.

If you're attending home child care, your provider must give you 30 days to let them know whether you want to keep your space. After the 30 days, you will need to make payments to keep your space, whether your child attends or not.

If you're receiving child care fee subsidy, you need to have an approved activity to remain eligible.

If you’re no longer working or are working less hours, you must let your Children’s Services Worker know so they can determine if you still qualify for child care subsidy.

To help prevent the spread of COVID-19, our offices remain closed for visitors. Do not come into the office.

If you have documents to submit, you can email, mail or drop them in any of the drop boxes located outside the entrances of our Regional buildings.

Do you have concerns with your licensed child care program, such as how your child care provider is handling health and safety practices during COVID-19, or have you been refused access to child care? If so, you are encouraged to speak to your licensed child care provider so they can try and address your concerns.

If your concerns cannot be resolved by working with your provider, you can submit a complaint to the Ministry of Education.

You can also submit a complaint to the Region of Peel.