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Services and facilities temporarily affected in Peel

To help slow the rate of the COVID-19 virus, some Regional services and facilities are temporarily affected until further notice. We’ll update residents as changes happen.

Changes to Regional building access

As of March 20 there are new restrictions for accessing our Regional buildings. We're also reminding residents to not visit Regional buildings for answers to your COVID-19 questions.

Other information

COVID-19 at our Long Term Care Centres

Keeping our residents and staff safe is our top priority. We're maintaining staff levels and preventing social isolation for our residents. Learn more.

Peel Long Term Care Centres are no longer allowing visitors except those with loved ones who are seriously ill or in end-of-life care. Everyone entering our centres will be screened for symptoms, travel history and contact with presumptive or confirmed cases of COVID-19.

Adult Day Services are closed until further notice. Clients and caregivers will be contacted daily to provide support. Additional in-home support for clients may be available through LHIN Home and Community Care. Contact the supervisor of your Adult Day Services for more information.

All licensed child care centre programs, including before and after school programs, and indoor recreation programs remain closed.

Get updated information about:

COVID-19 and construction in Peel

Critical infrastructure construction is on the list of essential services that can continue during the COVID-19 pandemic.

We've put these measures in place to protect the health and safety of our employees, contractors and Peel's communities:

The following programs are affected:

  • Current Ontario Works clients will continue to receive their scheduled payments
  • Ontario Works and Employment workshops are cancelled.
  • 2020 income tax preparation clinics are closed until further notice.
  • Peel Youth Village community - use of gym equipment will not be available.
  • As of March 18, Ontario Works appointments will only be completed over the phone. Call 905-793-9200 if you live in Brampton or Mississauga and Caledon, 1-800-327-5379.

The Ontario government is expanding access to temporary emergency assistance for those in financial crisis who do not currently have access to other supports. Individuals can apply online at Ontario.ca/community

The Government of Canada also has a plan to help individuals and small businesses during the COVID-19 crisis. Get details about the Canada and Ontario response plans.

Updated hours

To support residents through COVID-19, food bank and community food program hours have been updated. Refer to the Peel Food Map to check the updated hours and for information on donations, through the Emergency Donation Centre. Call 211 if you can't access the online food map.

See social support for more information about resources, services and programs to support you during COVID-19.

There are no changes to garbage, recycling or organics collection.

Garbage exemption period is suspended.

Every household can place up to 2 extra garbage bags at the curb on their garbage collection day. No garbage tags necessary.

Bulky items that do not fit into your bin or garbage bags will not be picked up:

  • at the curb,
  • in apartments/condominiums
  • or accepted at Community Recycling Centres.

Put gloves, masks and other home healthcare waste in your garbage, not in recycling.

Garbage tag sales are suspended.

Community Recycling Centres (CRCs)

Item drop-off

Peel CRCs are currently not accepting electronics, tires, large appliances (such as stoves, fridges and dishwashers) or bulky items.

Fees and items for purchase

  • Disposal fees are waived.
  • Rain barrel and backyard composter sales have been suspended.
  • Compost sales have been suspended.
  • Kitchen container sales have been suspended.

Donation drop-off and reuse stores

  • The Salvation Army Thrift Store at the Brampton CRC and Evolve Lifestyle at the Bolton CRC are both closed.
  • Donation drop-off areas at all Peel CRCs have been suspended.

All services offered by Housing Services at the Region are currently operating.

Access our housing and homeless update for information about how we are responding to COVID-19.

  • Our staff in Development Services, Regional Planning and Growth Management and Transportation Planning are working remotely and are conducting services via email, 1-on-1 phone calls, conference calls, or virtual meetings.
  • Submissions via courier or mail will not be accepted as counters are currently closed to the public. Contact the Peel employee assigned to your application directly to arrange for electronic submissions.
  • Payments cannot be processed by cheque, visa or debit at this time. Development Services is currently investigating electronic fund transfer methods, while working with the local municipalities on alternative payment options.
  • Approvals, clearances or correspondence will be issued electronically via e-mail.

You may experience some delays in service. Contact us at pwcustomerservice@peelregion.ca.

Municipal property tax deferrals

The City of Brampton, Town of Caledon and City of Mississauga have deferred property tax payments:

PAMA is closed until further notice.

Visit pama.peelregion.ca or call 905-791-4055

It's important to practice physical distancing in the buildings. This means avoiding physical contact and staying a safe distance of 2 metres away from other people. We ask that you do not gather in hallways, lobbies, laundry rooms, garbage rooms, elevators or other common areas of your building to help limit the spread of COVID-19.

Learn how to protect yourself and others.

Sign up for our newsletter

We're physically-distanced but we can still communicate! Join our email list to stay connected. We'll send you timely and useful information about Peel Living – your home, your community and your Region. Sign up to join.

Requesting maintenance

Call us for maintenance repairs at 905-790-7335. Do not go to the superintendent's office.

Peel Living will continue to respond to emergency maintenance matters and, to ensure the safety of everyone, screening questions will be asked.

Party room closures

Party rooms, will remain closed until the COVID-19 state of emergency has lifted.

Seniors

You can expect to hear from a friendly staff member at Peel Living as we conduct wellness phone calls to see how you're doing and how we can help. View Social support for more resources to help during this time.

How to report non-compliance

If you would like to report that people are not complying with the mandatory physical distancing, view reporting non-compliance for more information.

Businesses run out of rental units

Tenants and occupants should be following the Ontario government s order to close all non-essential businesses. This includes closing any non-essential businesses run out your rental unit. In addition, all social gathering of more than 5 people are prohibited, except for gatherings of a single household. For more information, view the notice to tenant (PDF).

Playgrounds

Playgrounds are closed until the COVID-19 state of emergency as lifted.

Laundry rooms
  • Limit the number of people in the laundry room and keep a 2 metre (or 6 ft) distance between you and others.
  • Limit laundry room visits to loading and unloading of washers and dryers only.
  • Do not wait in the laundry room while the wash and dry cycles are in progress.
  • Fold clothes in your own home and not in the laundry room.
Elevators

Limit the number of people on the elevator at one time or consider taking the stairs.

Paying your rent

Peel Living offices are closed to the public. However, if you wish to drop off your rent payment at a Region of Peel office, you have the following options:

  • At 10 Peel Centre Drive, Brampton you may place the envelope in our drop box at the entrance, or use the drive-through mail box.
  • At 7120 Hurontario St., Mississauga you may place the envelope in our drop box at the entrance.

You can also pay your rent through preauthorized debit or by online banking. To start preauthorized debit, call Peel Living at 905-790-7335.

Rent payments by money order will continue to be accepted, however we're asking that you deposit your payments into an envelope along with your full legal name, tenant ID, building and unit number, and the amount of your monthly payment. Then place the envelope in the drop box at the superintendent's office.

We understand that you may experience financial trouble during this difficult time. We will waive the Peel Living portion of any NSF charges you incur.

If you are unable to pay, Peel Living will work with you to arrange repayment. Administrative processes may be delayed, contact your Tenant Support Agent if you have specific questions.

If you need additional support during the pandemic, call 905-791-7800 or call 211. Governments have set up programs to help residents and businesses financially during the COVID-19 pandemic. Learn more about the Canada and Ontario response plans.

Beware of people contacting you by phone or at your door

Peel Public Health does not:

  • Ask for credit card or health card information in communicating COVID-19 test results.
  • Sell or deliver COVID-19 test kits or Personal Protection Equipment such as gowns and surgical masks.

You should report a fraud to the Police non-emergency line.

You can contact your Tenant Support Agent or also contact the Canada Anti-fraud Centre 1-888-495-8501 (toll free).

The Canadian government is currently monitoring several scams.

Social support

There are many supports in place to help you during this time. View Social support for more resources to help during this time.

School Immunization and Catch Up Clinics

School Immunization programs, community immunization catch up clinics and the immunization clinics for newcomers are cancelled until further notice.

Baby feeding support clinics

Meadowvale, Fairview and Brampton clinics are closed until further notice. There will also be no Infant Feeding home visits at this time.

Baby feeding support

Telephone support

  • Telephone support from Public Health nurses is available at 905-799-7700. Wait times may be long.
  • Telehealth Ontario is available at 1-866-797-0000, open 24/7.
  • Consider following-up with your family doctor or midwife.

In-person support

The Doctor's Breastfeeding Clinic
Call in advance for an appointment: 289-233-1957 or visit www.drbfc.ca
#201 - 10 Gillingham Drive, Brampton

  • Monday: closed
  • Tuesday and Thursday: 8:30 a.m. – 3:30 p.m.
  • Wednesday and Friday: 8:30 a.m. – 12 p.m.

International Breastfeeding Centre (Newman Clinic)
Call in advance for an appointment: 416-498-0002 ext. 221
255 Sheppard Avenue East, North York
8:30 a.m. – 4 p.m.

Private lactation consultants (LC)

To hire and pay for an LC, visit the Canadian Lactation Consultants Association.

Baby feeding videos from Peel Public Health
Healthy Babies Healthy Children (HBHC)

There are no HBHC home visits at this time. Telephone support is available at 905-799-7700.

Breastfeeding Companions program

No online registrations at this time.

Healthy sexuality clinics

Brampton, Bolton, Meadowvale, Malton, and Hope 24/7 clinics are closed until further notice.

The Fairview clinic, in Mississauga is open. Check clinic hours.

Adult prenatal programs

Adult prenatal program is cancelled. For clients who were registered for prenatal classes in April or May, check your Welcome Package for your access code to the online InJoy Prenatal Education Program.

If you are a new client and you would like to register for the online InJoy Prenatal Education Program, please send an email to prenatalhealthmatters@peelregion.ca

Healthy Start and Teen Prenatal Supper Club

Healthy Start and Teen Prenatal Supper Club sites across Peel Region are closed (March 16). Visit Bridgeway Family Center for updates.

If you wish to register for the online InJoy Prenatal Education Program and you do not have an access code, email prenatalhealthmatters@peelregion.ca

Oral health services
  • All Oral health clinics are closed until further notice
  • Regular dental services for seniors are currently on hold.
  • Emergency dental treatment is available for eligible seniors through the Ontario Seniors Dental Program. Call 905-799-7800 to ask about emergency dental services.
Family Health call centre

Wait times may be longer than usual.

Learn more about our Public Health Nurse telephone support

Food handler courses

All food handler courses and home study exams are cancelled until further notice.

Peel Works Harm Reduction

Mobile van services will resume, effective Tuesday March 24, 2020. Hours of service are Monday through Saturday 4 p.m. – 10:30 p.m.

To access harm reduction supplies and naloxone kits in Peel call or text the NEP cell phone at 647-225-1623.

Harm reduction supplies in Peel may also be accessed at the following locations:

  • Fairview clinic – 325 Central Parkway West Unit 21, Mississauga Monday to Friday 8:30 a.m. – 4:30 p.m.
  • Bloom clinic – 40 Finchgate Boulevard Suite 224, Brampton. Call ahead for hours at 416-294-0561.
  • OATC Brampton clinic – 118 Queen Street West Suite 301, Brampton. Monday to Friday 7 a.m. – 6 p.m. and Saturday and Sunday 9 a.m. – 1 p.m.
Vaccine and medication orders

Until further notice, vaccines can not be picked up at the following locations: Brampton, Meadowvale and Malton clinics and the Davis Centre Long Term Care Centre.

Vaccine and STI medication orders are available in the following ways:

  • Paid vaccine delivery.
  • Pick-up at Fairview - 325 Central Parkway West, Unit 21, Mississauga.
  • Pick-up at Hurontario - 7120 Hurontario Street, Mississauga.

Effective Friday, March 20, 2020

  • 7120 Hurontario St., Mississauga, will be closed to the public but open to staff and contractors.
  • 10 Peel Centre Dr., Brampton, Suite A will be closed to the public but open to staff and contractors.
  • 10 Peel Centre Dr., Brampton, Suite B will be open with restricted access to the public. It will remain open to staff and contractors.

Residents are asked to call the Region at 905-791-7800 with their inquiries and to make an appointment before coming to Suite B. Residents and staff will be screened at the main entrance to Suite B.

Service notices
  • Human Services reception areas will be closed. Ontario Works appointments are being completed over the phone: 905-793-9200 if you live in Brampton or Mississauga; 1-800-327-5379 if you live in Caledon. Residents should not come to the office in person unless they have spoken to a caseworker who has directed them to do so.
  • Anyone needing the services of the Regional Clerk (Council agendas, statements of claims or Freedom of Information Requests) can call 905-791-7800, ext. 4465 or email regional.clerk@peelregion.ca.
  • A Claim for Lien may be served upon The Regional Municipality of Peel by sending a copy to the Regional Clerk by email at regional.clerk@peelregion.ca.
  • Public Works information contact us at PWReception@peelregion.ca or call 416-262-1008.

The following service changes are in effect until further notice:

  • Passengers are asked to avoid unnecessary travel and stay home if they’re feeling sick.
  • Passengers are being screened during booking and before boarding vehicles. Any passenger showing symptoms consistent with COVID-19 will not be allowed onboard.
  • Operators are wearing personal protective equipment such as gloves, masks, face shields and goggles.
  • Passengers are advised to wear a mask or face covering when travelling on any TransHelp vehicle.
  • Vehicles are being cleaned daily using a hospital grade disinfectant.
  • All fares are being waived.
  • Passengers are able to book trips up to 2 days (48 hours) in advance.
  • Subscription trips are cancelled, except for dialysis trips.
  • Applications are being accepted and processed; however, if an in-person eligibility assessment is required, temporary service will be granted until an assessment can be scheduled.

All our regularly scheduled volunteer programs in Health Services are suspended until further notice.

If you're interested in supporting our COVID-19 response in the community
We're updating our volunteer roles, and will soon provide information about the ways you can help during this difficult time. In the meantime, you can fill out our volunteer questionnaire.

Contact us with questions at volunteerresources@peelregion.ca.

Water billing

Payment deferrals

Regional Council decided to defer late payment charges for water bills due between April 1 - June 30, 2020.
This deferral also applies to the stormwater charge for Mississauga residents.

Regional Council also decided to defer the Regional water and wastewater rate increase to July 1, 2020.

Paying your water bill

In keeping with physical distancing guidelines, in-person payments are temporarily suspended at 10 Peel Centre Drive.

You can still pay your water bill online, or mail your water payment bill to:

The Region of Peel
P.O. Box 2099, Station B
Brampton, ON L6T 3X2
Attention: Water Billing

If you need to reschedule your pre-authorized payments (PAD), call 905-791-8711 or email ZZGPaymentsNew@peelregion.ca.

Questions about water billing

Our call centre is experiencing a high volume of calls due to the COVID-19 outbreak. For faster response contact the following groups:

Cancellation of non-emergency in-home visits

Water and Wastewater studies and programs that require employees to enter customers’ homes, will be suspended until further notice, except for response to emergencies.

Customers who have questions or concerns about drinking water or wastewater collection should contact the Region by calling 905-791-7800 ext. 4685 or via email at WaterQualityInquiries@peelregion.ca

Water quality

Do not flush wipes or paper towels. Always put used disinfectant wipes in the garbage and paper towels in your organics bin.

The Well Abandonment Program is suspended until further notice.

Water and wastewater treatment processes at Peel remain unchanged. Peel Water staff continue to ensure customers have access to safe, clean water during the novel coronavirus (COVID-19) pandemic. We recognize the importance of essential water and wastewater services.

According to the World Health Organization and global research, presence of the COVID-19 virus has not been found in drinking water. Based on current evidence the risk to water supplies in the Region of Peel is very low. Staff monitor the quality of drinking water and treated wastewater to ensure continued protection of public health and the environment.

Our wastewater treatment plants treat disease causing organisms including viruses. COVID-19 is a type of virus that is susceptible to disinfection. Standard treatment and disinfection processes at the Region's wastewater treatment plants are expected to be effective.

Private well owners

We continue to provide water sampling bottles, free of charge, to residents who own private wells and want to test their water to be sure it is safe to drink.

Picking up bottles

  • There will be no pickup available for private well water sample bottles at any Region of Peel buildings, this includes all Access Peel locations, including PAMA.
  • Bottles can still be picked up at the Town of Caledon- Administrative Building, Cheltenham General Store and at Public Health Ontario Toronto laboratory site. View location and address.

Dropping off water samples

Private well water samples can still be dropped off to:

  • Town of Caledon Administrative Building- 6311 Old Church Road, Caledon East (even though the building is closed to the public they are still accepting samples)
    Monday to Thursday, 8:30 a.m.-1:30 p.m. - no Friday drop-off
  • 7120 Hurontario Street (only in the drop box that is outside of the doors adjacent to the parking lot since security will not be letting anyone in the building)
    No Friday drop-off
  • 81 Resources Road, Etobicoke (Public Health Laboratory Toronto) Monday to Friday, 8 a.m. to 2 p.m.

Picking up water reports

  • Report pick up at the laboratory is not currently available. Follow the request for records information posted on Public Health Ontario's website to receive an e-mailed copy of your report with the personal information redacted.
  • If you checked the box "I will pick up report at the laboratory" on the requisition, the test report will be mailed to the submitter's mailing address that appeared on the form.