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Service and facility updates

Many of our services and facilities continue to be affected by the COVID-19 pandemic. We’ll update you as changes happen.

Restricted access to Regional buildings

As of November 20, Access Peel counters are open with restricted access to the public.

Stay up to date about what services are open at Regional buildings.

Remember to wear a non-medical mask when visiting Regional buildings. Residents should not visit Regional buildings for answers to your COVID-19 questions.

Other information

COVID-19 at our Long Term Care Centres

Keeping our residents and staff safe is our top priority. We're maintaining staff levels and preventing social isolation for our residents. Learn more.

Peel Long Term Care Centres are allowing outdoor and indoor visits from resident friends and family members. Safety remains our top concern. Find out more about the visitor guidelines that have been created. Virtual visits are still available.

Adult Day Services are closed until further notice. Clients and caregivers will be contacted daily to provide support. Additional in-home support for clients may be available through LHIN Home and Community Care. Contact the supervisor of your Adult Day Services for more information.

COVID-19 and construction in Peel

Critical infrastructure construction is on the list of essential services that can continue during the COVID-19 pandemic.

We've put these measures in place to protect the health and safety of our employees, contractors and Peel's communities:

The following programs are affected:

  • Current Ontario Works clients will continue to receive their scheduled payments
  • Ontario Works and Employment workshops are cancelled.
  • 2020 income tax preparation clinics are closed until further notice.
  • Peel Youth Village community – use of gym equipment will not be available.
  • As of March 18, Ontario Works appointments will only be completed over the phone. Call 905-793-9200 if you live in Brampton or Mississauga and Caledon, 1-800-327-5379.

The Ontario government is expanding access to temporary emergency assistance for those in financial crisis who do not currently have access to other supports. Individuals can apply online at Ontario.ca/community

The Government of Canada also has a plan to help individuals and small businesses during the COVID-19 crisis. Get details about the Canada and Ontario response plans.

Updated hours

To support residents through COVID-19, food bank and community food program hours have been updated. Refer to the Peel Food Map to check the updated hours and for information on donations, through the Emergency Donation Centre. Call 211 if you can't access the online food map.

See social support for more information about resources, services and programs to support you during COVID-19.

There are no changes to garbage, recycling or organics collection.

The winter garbage exemption period is suspended.

Every household can place up to 2 extra garbage bags at the curb on their garbage collection day. No garbage tags necessary. Garbage tag sales are suspended.

Effective February 8, 2021 the additional 2-bag limit for excess garbage will end. Garbage tags will be required to dispose of extra garbage.

Put gloves, masks and other home healthcare waste in your garbage, not in recycling.

Community Recycling Centres (CRCs)

Item drop-off

Peel CRCs are currently not accepting tires.

Suspended until further notice:

  • cash payments
  • rain barrel and backyard composter sales
  • compost sales
  • kitchen container sales
  • garbage tag sales

All services offered by Housing Services at the Region are currently operating.

Access our housing and homeless update for information about how we are responding to COVID-19.

  • Our staff in Development Services, Regional Planning and Growth Management and Transportation Planning are working remotely and are conducting services via email, 1-on-1 phone calls, conference calls, or virtual meetings.
  • Submissions via courier or mail will not be accepted as counters are currently closed to the public. Contact the Peel employee assigned to your application directly to arrange for electronic submissions.
  • Payments cannot be processed by cheque, visa or debit at this time. Development Services is currently investigating electronic fund transfer methods, while working with the local municipalities on alternative payment options.
  • Approvals, clearances or correspondence will be issued electronically via e-mail.

You may experience some delays in service. Contact us at pwcustomerservice@peelregion.ca.

Municipal property tax deferrals

The City of Brampton, Town of Caledon and City of Mississauga have deferred property tax payments:

PAMA is closed until further notice.

Visit pama.peelregion.ca or call 905-791-4055

The Access Peel service counter at PAMA is open for regular service from 9 a.m. to 4:30 p.m.

Masks

To help limit the spread of COVID-19, practice physical distancing in our buildings. Non-medical masks are mandatory in all common areas of residential buildings in Brampton, Mississauga and Caledon, including: hallways; lobbies; laundry rooms; garbage rooms; elevators or other common areas of your building.

Sign up for our newsletter

We're physically-distanced but we can still communicate! Join our email list to stay connected. We'll send you timely and useful information about Peel Living – your home, your community and your Region. Sign up to join.

Maintenance during COVID-19 Grey-level Lockdown

Peel Region is in the Grey-Lockdown level of COVID-19 starting Monday, November 23, 2020.

This means that only emergency work will be conducted in your home during this time, including emergency in-suite pest management treatments.

Emergency repair is required when there is a threat to your health, safety or essential security, or when immediate action is required to prevent further damage to your home, building or property.

If you require emergency repair in your home, please call (905) 790-7335.

Please do not go to the superintendent’s office to request maintenance. Always phone instead.

To ensure the safety of everyone, before a Peel Living representative enters your home, screening statements will be read to you.

COVID screening statements

Before a staff member enters your home in response to a maintenance request, preventative maintenance work or a capital project, the following statements will be read to you. If you disagree with any of them, staff will not enter your home and a Peel Living representative will contact you as soon as possible.

  1. No one living in the unit has any of the following new or worsening symptoms or signs. Symptoms should not be chronic or related to other known causes or conditions:
    • Has a fever or chills
    • Has difficulty breathing or shortness of breath
    • Has a cough
    • Has a sore throat or trouble swallowing
    • Has a runny nose/stuffy nose or nasal congestion
    • Has a decrease or loss of smell or taste
    • Has nausea, vomiting, diarrhea or abdominal pain
    • Is not feeling well, extreme tiredness or sore muscles
  2. No one living in the unit has travelled outside of Canada in the past 14 days.
  3. No one living in the unit has had close contact with a confirmed or probable case of COVID-19.
Party room closures

Party rooms will remain closed until it is safe to reopen them during the COVID-19 pandemic.

Weekly telephone check-in for seniors

Connect with a Peel Region volunteer for a weekly friendly phone call. This service is offered is different languages. Volunteers and Peel Living staff are working together to deliver this service. All volunteers have been screened and received training.

To register, please call (905) 791-7800 ext. 7615.

How to report non-compliance

If you would like to report that people are not complying with the mandatory physical distancing, view reporting non-compliance for more information.

Businesses run out of rental units

Tenants and occupants should be following the Ontario government’s order to close all non-essential businesses. This includes closing any non-essential businesses run out your rental unit. In addition, all social gatherings of more than 10 people are prohibited. For more information, access the notice to tenant (PDF).

Playgrounds

Playgrounds are now open. Please note that playgrounds are not sanitized.

Laundry rooms
  • Limit the number of people in the laundry room and keep a 2 metre (or 6 ft) distance between you and others.
  • Limit laundry room visits to loading and unloading of washers and dryers only.
  • Do not wait in the laundry room while the wash and dry cycles are in progress.
  • Fold clothes in your own home and not in the laundry room.
Elevators

Limit the number of people on the elevator at one time or consider taking the stairs.

Paying your rent

Peel Living offices are closed to the public. However, if you wish to drop off your rent payment at a Region of Peel office, you have the following options:

  • At 10 Peel Centre Drive, Brampton you may place the envelope in our drop box at the entrance, or use the drive-through mail box.
  • At 7120 Hurontario St., Mississauga you may place the envelope in our drop box at the entrance.

You can also pay your rent through preauthorized debit or by online banking. To start preauthorized debit, call Peel Living at 905-790-7335.

Rent payments by money order will continue to be accepted, however we're asking that you deposit your payments into an envelope along with your full legal name, tenant ID, building and unit number, and the amount of your monthly payment. Then place the envelope in the drop box at the superintendent's office.

We understand that you may experience financial trouble during this difficult time. We will waive the Peel Living portion of any NSF charges you incur.

If you are unable to pay, Peel Living will work with you to arrange repayment. Administrative processes may be delayed, contact your Tenant Support Agent if you have specific questions.

If you need additional support during the pandemic, call 905-791-7800 or call 211. Governments have set up programs to help residents and businesses financially during the COVID-19 pandemic. Learn more about the Canada and Ontario response plans.

Beware of people contacting you by phone or at your door

Peel Public Health does not:

  • Ask for credit card or health card information in communicating COVID-19 test results.
  • Sell or deliver COVID-19 test kits or Personal Protection Equipment such as gowns and surgical masks.

You should report a fraud to the Police non-emergency line.

You can contact your Tenant Support Agent or also contact the Canada Anti-fraud Centre 1-888-495-8501 (toll free).

The Canadian government is currently monitoring several scams.

Social support

There are many supports in place to help you during this time. View Social support for more resources to help during this time.

School-based vaccine clinics

Clinics will not be held in schools this year. Peel Public Health will provide vaccines to students at community locations in Brampton and Mississauga. Learn how to book an immunization appointment.

Baby feeding support clinics

Meadowvale, Fairview and Brampton clinics are closed until further notice. There will also be no Infant Feeding home visits at this time.

Baby feeding support

Telephone support

  • Telephone support from Public Health nurses is available at 905-799-7700. Wait times may be long.
  • Telehealth Ontario is available at 1-866-797-0000, open 24/7.
  • Consider following-up with your family doctor or midwife.

In-person support

The Doctor's Breastfeeding Clinic
Call in advance for an appointment: 289-233-1957 or visit www.drbfc.ca
#201 – 10 Gillingham Drive, Brampton

  • Monday: closed
  • Tuesday and Thursday: 8:30 a.m. – 3:30 p.m.
  • Wednesday and Friday: 8:30 a.m. – 12 p.m.

International Breastfeeding Centre (Newman Clinic)
Call in advance for an appointment: 416-498-0002 ext. 221
255 Sheppard Avenue East, North York
8:30 a.m. – 4 p.m.

Private lactation consultants (LC)

To hire and pay for an LC, visit the Canadian Lactation Consultants Association.

Baby feeding videos from Peel Public Health
Healthy Babies Healthy Children (HBHC)

There are no HBHC home visits at this time. Telephone support is available at 905-799-7700.

Breastfeeding Companions program

No online registrations at this time.

Healthy sexuality clinics

Bolton, Meadowvale, Malton, and Hope 24/7 clinics are closed until further notice.

The Fairview clinic, in Mississauga is open. Check clinic hours.

The 150 clinic, in Brampton is open. Check clinic hours.

Adult prenatal programs

Adult face-to-face prenatal classes are cancelled until further notice.

If you are a new client and you would like to register for the online InJoy Prenatal Education Program, send an email to prenatalhealthmatters@peelregion.ca

Healthy Start and Teen Prenatal Supper Club

Healthy Start and Teen Prenatal Supper Club sites across Peel Region are closed (March 16). Visit Bridgeway Family Center for updates.

If you wish to register for the online InJoy Prenatal Education Program and you do not have an access code, email prenatalhealthmatters@peelregion.ca

Dental and oral health services
  • Peel Public Health dental screening in schools remains paused until further notice.
  • Emergency dental treatment is available for eligible seniors through the Ontario Seniors Dental Program. Call 905-799-7800 to ask about emergency dental services.
  • Peel Public Health dental clinics remain closed until further notice.
  • You can continue to apply for the Healthy Smiles Ontario program during this period. The Healthy Smiles Ontario program provides free dental services for eligible children 17 years old and under. For more information about the Healthy Smiles Ontario program and how to apply, visit ontario.ca/healthysmiles.

Currently, parents can call Peel Public Health at 905-799-7700 regarding:

  • The Healthy Smiles Ontario program
  • The status of their child’s Healthy Smiles Ontario dental card.
  • Assistance with completing the Healthy Smiles Ontario program application.
Family Health call centre

Wait times may be longer than usual.

Learn more about our Public Health Nurse telephone support

Food handler courses

All food handler courses and home study exams are cancelled until further notice.

Peel Works Harm Reduction

Mobile van services – Hours of service are Monday through Saturday 4 – 10:30 p.m.

To access harm reduction supplies and naloxone kits in Peel call or text the NEP cell phone at 647-225-1623.

Harm reduction supplies in Peel may also be accessed at the following locations:

  • Fairview clinic – 325 Central Parkway West Unit 21, Mississauga Monday to Friday 8:30 a.m. – 4:30 p.m.
  • Bloom clinic – 40 Finchgate Boulevard Suite 224, Brampton. Call ahead for hours at 416-294-0561.
  • OATC Brampton clinic – 118 Queen Street West Suite 301, Brampton. Monday to Friday 7 a.m. – 6 p.m. and Saturday and Sunday 9 a.m. – 1 p.m.
  • MOYO Health and Community Services – prearranged drop off service Tuesday, Wednesday, and Thursday between 12 noon and 4:30 pm. Request service by calling 416-948-6459 between 9 and 4:30 pm.

Harm reduction supplies and services via the mobile van are accessed by phone request.

Clients call or text the NEP mobile van number (647-225-1623) and arrange an exchange.

Harm reduction supplies and services at the Fairview clinic can be accessed on a walk-in basis.

Vaccine and medication orders

Until further notice, vaccines can not be picked up at the following locations: Meadowvale and Malton clinics and the Davis Centre Long Term Care Centre.

Vaccine and STI medication orders are available in the following ways:

  • Paid vaccine delivery.
  • Pick-up at Fairview – 325 Central Parkway West, Unit 21, Mississauga.
  • Pick-up at Hurontario – 7120 Hurontario Street, Mississauga.
  • Pick-up at Brampton – 150 Central Park Drive, Brampton

As of November 20, the following Access Peel counters are open with restricted access to the public. You’ll be able to access most services online or by phone during this time.

  • 10 Peel Centre Dr., Brampton, Suite B
  • 7120 Hurontario St., Mississauga
  • Peel Art Gallery, Museum and Archives (PAMA) at 7 Wellington St., Brampton. PAMA facilities remain closed to the public.

We’re asking residents to use online and phone options for inquires and appointments with Regional program staff.

If an online of phone option is not available, you can make an appointment for in-person service at Access Peel by calling 905-791-7800. In-person services can include payments, document drop-off, and water sample testing kit pick-up.

In-person appointments

If you’ve made and appointment for an in-person service and are visiting a Regional building you will be:

  • Screened for symptoms of COVID-19 at Access Peel counters.
  • Asked to provide your name and phone number for contact tracing, if needed.
  • Asked to enter through the main doors and wear a mask or face covering.

Human Services reception at 10 Peel Centre Drive will be closed until further notice.

Residents should not come to the office in person unless they have spoken to a case worker who has directed you to do so.

Residents can drop off mail and documents in the drop-off box located outside the building.

Ontario Works appointments are being completed over the phone:

  • Contact your caseworker directly at their extension.
  • If you don’t know the extension or to apply for Ontario Works, call Brampton or Mississauga at 905-793-9200 or Caledon at 1-800-327-5379.

Human Services cheque window at 10 Peel Centre Drive will be open on a limited basis:

  • The first and last business day of each month, without an appointment.
  • Tuesday and Thursday mornings from 10 to 11 a.m. by appointment only. To make an appointment, contact your caseworker directly. If you do not know your caseworkers’ extension, call 905-793-9200 if you live in Brampton or Mississauga or 1-800-327-5379 if you live in Caledon.

Human Services reception and cheque window at 7120 Hurontario Street will remain closed.

Paying your water bill

You can pay your water bill online or by mail.

Access updates about other water and wastewater services.

Immunizations

Get up to date information about booking appointments for:

Council Chambers

Council Chambers are currently open to the public with limited capacity. Residents who would like to attend in-person are required to complete this form to register.

Council meetings are also streamed online on Council days.

Regional Clerk services

Public Works information contact pwcustomerservice@peelregion.ca

Paramedic Services reporting stations are closed to the public. To request reports, call 905-791-7800 ext. 3926.

We’ve put health and safety protocols in place to protect you and our employees. They include:

  • Screening at building entrances.
  • Clear protective barriers at service counters.
  • Signage to provide direction for visitors.
  • Enhanced cleaning and sanitizing of high touch and high traffic areas.

The following service changes are in effect until further notice:

  • Passengers are asked to stay home if they’re feeling sick.
  • Passengers are asked to travel for essential reasons only: dialysis, work, groceries, pharmacy and medical appointments. All trip requests will be honoured.
  • Wearing a face mask or covering while travelling on TransHelp is mandatory.
  • Passengers are screened for symptoms of COVID-19 when booking a trip and before boarding the vehicle.
  • Passengers can book trips up to 2 days (48 hours) in advance.
  • Operators are wearing personal protective equipment.
  • Vehicles are cleaned daily using a hospital grade disinfectant.
  • Trips are scheduled with a maximum of 3 passengers per bus and 1 passenger per car/van to allow for physical distancing.
  • Subscription trips are temporarily suspended.
  • Applications are being accepted and processed; however, if an in-person eligibility assessment is required, temporary service will be granted until an assessment can be scheduled.

All our regularly scheduled volunteer programs in Health Services are suspended until further notice.

We’re recruiting volunteers to support tenants in our Peel Living buildings. Volunteers can help by becoming an on-site ambassador at one of our Peel Living buildings.

Health and safety of volunteers: our on-site volunteer positions have been designed to strictly follow Public Health guidelines to keep our volunteers and tenants safe during the pandemic.

Visit our volunteer page for more details and apply online.

Contact us with questions at volunteerresources@peelregion.ca

Reopening water and wastewater systems

Preparing to reopen your building to employees and residents?

Get guidance from Public Works for safely reopening a facility’s drinking water and wastewater systems and other related maintenance.

Water billing

Payment deferrals

Regional Council decided to defer late payment charges for water bills due between April 1 – June 30, 2020.
This deferral also applies to the stormwater charge for Mississauga residents.

Regional Council also decided to defer the Regional water and wastewater rate increase to July 1, 2020.

Paying your water bill

In keeping with physical distancing guidelines, in-person payments are temporarily suspended at 10 Peel Centre Drive.

You can still pay your water bill online, or mail your water payment bill to:

The Region of Peel
P.O. Box 2099, Station B
Brampton, ON L6T 3X2
Attention: Water Billing

If you need to reschedule your pre-authorized payments (PAD), call 905-791-8711 or email ZZGPaymentsNew@peelregion.ca.

Questions about water billing

Our call centre is experiencing a high volume of calls due to the COVID-19 outbreak. For faster response contact the following groups:

Cancellation of non-emergency in-home visits

Water and Wastewater studies and programs that require employees to enter customers’ homes, will be suspended until further notice, except for response to emergencies.

Customers who have questions or concerns about drinking water or wastewater collection should contact the Region by calling 905-791-7800 ext. 4685 or via email at WaterQualityInquiries@peelregion.ca

Water quality

Do not flush wipes or paper towels. Always put used disinfectant wipes in the garbage and paper towels in your organics bin.

The Well Abandonment Program is suspended until further notice.

Water and wastewater treatment processes at Peel remain unchanged. Peel Water staff continue to ensure customers have access to safe, clean water during the novel coronavirus (COVID-19) pandemic. We recognize the importance of essential water and wastewater services.

According to the World Health Organization and global research, presence of the COVID-19 virus has not been found in drinking water. Based on current evidence the risk to water supplies in the Region of Peel is very low. Staff monitor the quality of drinking water and treated wastewater to ensure continued protection of public health and the environment.

Our wastewater treatment plants treat disease causing organisms including viruses. COVID-19 is a type of virus that is susceptible to disinfection. Standard treatment and disinfection processes at the Region's wastewater treatment plants are expected to be effective.

Private well owners

Find information on private well water pick-up and drop-off locations.
While the Peel Art Gallery, Museum and Archives (PAMA) is still closed to the public, water sample bottles can be picked up at the PAMA Access Peel Desk, 7 Wellington St. E., Brampton, 9 a.m. – 4:30 p.m.