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Service and facility updates

Many of our services and facilities continue to be affected by the COVID-19 pandemic. We’ll update you as changes happen.

Other information

COVID-19 at our Long Term Care Centres

Keeping our residents and staff safe is our top priority. We're maintaining staff levels and preventing social isolation for our residents. Learn more.

Peel Long Term Care Centres are allowing outdoor and indoor visits from resident friends and family members. Safety remains our top concern. Find out more about the visitor guidelines that have been created. Virtual visits are still available.

The Region of Peel has resumed in-person Adult Day Services programs with reduced capacity and appropriate safety requirements. Virtual programs also continue for those who cannot attend in-person. Contact us for more information.

COVID-19 and construction in Peel

Critical infrastructure construction is an essential service that has continued throughout the COVID-19 pandemic.

We've put these measures in place to protect the health and safety of our employees, contractors and Peel's communities:

  • Current Ontario Works clients will continue to receive their scheduled payments
  • Residents can find more information about applying for financial assistance on the Ontario Works application page
  • In-person tax clinics are not available due to COVID-19 restrictions. Peel residents can use the directory from the Canadian government to find a free tax clinic in their area.
  • Ontario Works appointments can be completed over the phone. Call 905-793-9200 if you live in Brampton or Mississauga and Caledon, 1-800-327-5379.

The Ontario government is expanding access to temporary emergency assistance for those in financial crisis who do not currently have access to other supports. Individuals can apply online at Ontario.ca/community

The Government of Canada also has a plan to help individuals and small businesses during the COVID-19 crisis. Get details about the Canada and Ontario response plans.

There are no changes to waste collection.

Put gloves, masks and other home health care waste in your garbage.

All services offered by Housing Services at the Region are currently operating.

Access our housing and homeless update for information about how we are responding to COVID-19.

  • Our staff in Development Services, Regional Planning and Growth Management and Transportation Planning are working remotely and are conducting services via email, 1-on-1 phone calls, conference calls, or virtual meetings.
  • Submissions via courier or mail will not be accepted as counters are currently closed to the public. Contact the Peel employee assigned to your application directly to arrange for electronic submissions.
  • Payments cannot be processed by cheque, visa or debit at this time. Development Services is currently investigating electronic fund transfer methods, while working with the local municipalities on alternative payment options.
  • Approvals, clearances or correspondence will be issued electronically via e-mail.

You may experience some delays in service. Contact us at pwcustomerservice@peelregion.ca.

Masks are no longer mandatory in common areas of residential buildings in Brampton, Mississauga, and Caledon. Please be considerate of your neighbour’s choice to continue wearing a mask in the common areas. Patience and understanding will be required to ensure that each tenant’s comfort level is respected and honoured.

Maintenance requests during COVID-19

If you require repair in your home, please call (905) 790-7335.

Do not go to the superintendent’s office to request maintenance. Always phone instead.

To ensure the safety of everyone, before a Peel Living representative enters your home, screening statements will be read to you.

COVID screening statements

Before entering your home regarding a maintenance request, preventative maintenance work, or a capital project, a Regional employee will read these statements to you.

If you disagree with any of these statements, the Regional employee will not enter your home and a Peel Living representative will contact you as soon as possible.

  1. In the past 5 days, no one living in the unit has had any of the following new or worsening symptoms.
    • Fever or chills
    • Coughing, barking cough, or shortness of breath
    • Decrease or loss of sense of smell or taste
  2. In the past 5 days, no one living in the unit has had 2 or more of these symptoms that are new or worsening.
    • Sore throat
    • Headache
    • Extreme tiredness
    • Runny nose or nasal congestion
    • Muscle aches or joint pain
    • Nausea, vomiting or diarrhea
  3. No one living in the unit has travelled outside of Canada in the past 14 days and has been advised to quarantine as per the federal quarantine requirements.
  4. No one living in the unit has been told by a health care provider, doctor, or public health unit to currently isolate (this can be because of an outbreak, contact tracing, a positive COVID-19 test, COVID-19 symptoms, or waiting for COVID-19 test results).
  5. In the past 10 days, no one living in the unit has been identified as a close contact of someone who currently has COVID-19 or has symptoms of COVID-19.
Party rooms

Peel Living is starting a party room reopening pilot project. We are following Peel Public Health COVID-19 guidelines to ensure the safety of tenants and staff. If your building is part of the pilot project, you will be notified.

Weekly telephone check-in for seniors

Connect with a Peel Region volunteer for a weekly friendly phone call. This service is offered is different languages. Volunteers and Peel Living staff are working together to deliver this service. All volunteers have been screened and received training.

To register, call 905-791-7800 ext. 7615.

How to report non-compliance

If you would like to report that people are not complying with the mandatory physical distancing, view reporting non-compliance for more information.

Businesses run out of rental units

Tenants and occupants should be following the Ontario government’s order to close all non-essential businesses. This includes closing any non-essential businesses run out your rental unit. In addition, all social gatherings of more than 10 people are prohibited. For more information, access the notice to tenant (PDF).

Playgrounds

Playgrounds are now open. Please note that playgrounds are not sanitized.

Elevators

Peel Living has removed the elevator capacity, following the provincial update to remove capacity limits in most settings.

Please be considerate of your neighbour’s choice to continue to limit the number of people they would like to use the elevator with, as distancing remains one way to limit the spread of infection. Your patience and understanding will be required to ensure that each tenant’s comfort level is respected and honoured.

Paying your rent

If you wish to drop off your rent payment at a Region of Peel office, you have the following options:

  • At 10 Peel Centre Drive, Brampton you may place the envelope in our drop box at the entrance, or use the drive-through mail box.
  • At 7120 Hurontario St., Mississauga you may place the envelope in our drop box at the entrance.

You can also pay your rent through preauthorized debit or by online banking. To start preauthorized debit, call Peel Living at 905-790-7335.

Rent payments by money order will continue to be accepted, however we're asking that you deposit your payments into an envelope along with your full legal name, tenant ID, building and unit number, and the amount of your monthly payment. Then place the envelope in the drop box at the superintendent's office.

We understand that you may experience financial trouble during this difficult time. We will waive the Peel Living portion of any NSF charges you incur.

If you are unable to pay, Peel Living will work with you to arrange repayment. Administrative processes may be delayed, contact your Tenant Support Agent if you have specific questions.

Beware of people contacting you by phone or at your door

Peel Public Health does not:

  • Ask for credit card or health card information in communicating COVID-19 test results.
  • Sell or deliver COVID-19 test kits or Personal Protection Equipment such as gowns and surgical masks.

You should report a fraud to the Police non-emergency line.

You can contact your Tenant Support Agent or also contact the Canada Anti-fraud Centre 1-888-495-8501 (toll free).

The Canadian government is currently monitoring several scams.

Social support

There are many supports in place to help you view Social support for more resources to help.

Routine immunizations resume March 7.

Routine immunization program had been paused due to COVID-19, but we are now able to resume. Learn more.

Baby feeding support clinics

Meadowvale, Fairview and Brampton clinics are closed until further notice. There will also be no Infant Feeding home visits at this time.

Baby feeding support

Telephone support

In-person support

The Doctor's Breastfeeding Clinic
10 Gillingham Drive, Unit 201, Brampton

Call in advance for an appointment at 289-233-1957 or visit www.drbfc.ca. Appointments are required, and referrals are requested. Patients can self-refer.

  • Monday: 1 to 3:30 p.m.
  • Tuesday and Wednesday: 8:30 a.m. to 3:30 p.m.
  • Thursday 1 to 3:30 p.m.
  • Friday: 8:30 a.m. to 12 p.m.

International Breastfeeding Centre (Newman Clinic)
Call in advance for an appointment: 416-498-0002 ext. 221
255 Sheppard Avenue East, North York
8:30 a.m. – 4 p.m.

Private lactation consultants (LC)

To hire and pay for an LC, visit the Canadian Lactation Consultants Association.

Baby feeding videos from Peel Public Health
Healthy Babies Healthy Children (HBHC)

There are no HBHC home visits at this time. Telephone support is available at 905-799-7700.

Healthy sexuality clinics

Brampton (150), Bolton, Meadowvale, Malton, and Hope 24/7 clinics are closed until further notice.

The Fairview clinic, in Mississauga is open. Check clinic hours.

Adult prenatal programs

Adult face-to-face prenatal classes are cancelled until further notice.

If you are a new client and you would like to register for the online InJoy Prenatal Education Program, send an email to prenatalhealthmatters@peelregion.ca

Healthy Start and Teen Prenatal Supper Club

Healthy Start and Teen Prenatal Supper Club sites across Peel Region are closed (March 16). Visit Bridgeway Family Center for updates.

If you wish to register for the online InJoy Prenatal Education Program and you do not have an access code, email prenatalhealthmatters@peelregion.ca

Dental and oral health services
  • Peel Public Health dental screening in schools remains paused until further notice.
  • Emergency dental treatment is available for eligible seniors through the Ontario Seniors Dental Program. Call 905-799-7800 to ask about emergency dental services.
  • Peel Public Health dental clinics remain closed until further notice.
  • You can continue to apply for the Healthy Smiles Ontario program during this period. The Healthy Smiles Ontario program provides free dental services for eligible children 17 years old and under. For more information about the Healthy Smiles Ontario program and how to apply, visit ontario.ca/healthysmiles.

Currently, parents can call Peel Public Health at 905-799-7700 regarding:

  • The Healthy Smiles Ontario program
  • The status of their child’s Healthy Smiles Ontario dental card.
  • Assistance with completing the Healthy Smiles Ontario program application.
Family Health call centre

Wait times may be longer than usual.

Learn more about our Public Health Nurse telephone support

Food handler courses

All food handler courses and home study exams are cancelled until further notice.

Peel Works Harm Reduction

Mobile van services – Hours of service are Monday through Saturday 4 – 10:30 p.m.

To access harm reduction supplies and naloxone kits in Peel call or text the NEP cell phone at 647-225-1623.

Harm reduction supplies in Peel may also be accessed at the following locations:

  • Fairview clinic – 325 Central Parkway West Unit 21, Mississauga Monday to Friday 8:30 a.m. – 4:30 p.m.
  • Bloom clinic – 40 Finchgate Boulevard Suite 224, Brampton. Call ahead for hours at 416-294-0561.
  • OATC Brampton clinic – 118 Queen Street West Suite 301, Brampton. Monday to Friday 7 a.m. – 6 p.m. and Saturday and Sunday 9 a.m. – 1 p.m.
  • MOYO Health and Community Services – prearranged drop off service Tuesday, Wednesday, and Thursday between 12 noon and 4:30 pm. Request service by calling 416-948-6459 between 9 and 4:30 pm.

Harm reduction supplies and services via the mobile van are accessed by phone request.

Clients call or text the NEP mobile van number (647-225-1623) and arrange an exchange.

Harm reduction supplies and services at the Fairview clinic can be accessed on a walk-in basis.

Vaccine and medication orders

Until further notice, vaccines cannot be picked up at the following locations: Meadowvale, Brampton, Malton clinics and the Davis Centre Long Term Care Centre.

Vaccine and STI medication orders are available in the following ways:

  • Paid vaccine delivery.
  • Pick-up at Fairview – 325 Central Parkway West, Unit 21, Mississauga. Open Monday to Friday 9 a.m. to 4 p.m.
  • Pick-up at Hurontario – 7120 Hurontario Street, Mississauga. Open Monday to Friday 8:30 a.m. to 4:30 p.m.

As of April 4, the following Access Peel counters are fully open to the public:

  • 10 Peel Centre Dr., Brampton, Suite B
  • 7120 Hurontario St., Mississauga
  • As of April 7, Peel Art Gallery, Museum and Archives (PAMA) at 7 Wellington St., Brampton.

Residents are asked to enter through the main doors and self-screen for COVID-19 using a sign with screening questions. Physical distancing is not required. Wearing a mask is not required but encouraged.

In-person services can include payments, document drop-off, and water sample testing kit pick-up.

Human Services reception at 10 Peel Centre Drive will be open as of April 4.

Residents should not come to the office in person unless they have spoken to a case worker who has directed you to do so.

Residents can drop off mail and documents in the drop-off box located outside the building.

Ontario Works appointments are being completed over the phone:

  • Contact your caseworker directly at their extension.
  • If you don’t know the extension or to apply for Ontario Works, call Brampton or Mississauga at 905-793-9200 or Caledon at 1-800-327-5379.

Human Services cheque window at 10 Peel Centre Drive is open Monday to Friday 9:30 a.m. to 4 p.m.

Human Services reception and cheque window at 7120 Hurontario Street will remain closed.

Paying your water bill

You can pay your water bill online or by mail.

Access updates about other water and wastewater services.

Council Chambers

Council meetings are streamed online on Council days.

Council Chambers will reopen to the public on June 9, 2022, for Regional Council and Committee meetings.

Regional Clerk services

  • The Regional Municipality of Peel will accept service of documents which name The Regional Municipality of Peel, such as originating process documents (Statement of Claim, Notice of Claim, Notice of Application etc.), via email to the Regional Clerks office until further notice. Emails must be sent to the Regional clerk and received during the business hours of 8:30 a.m. and 4:30 p.m. (5 p.m. for Claims for Lien) Monday to Friday (not including holidays). Any emails received after business hours will not be accepted as served until the following day that is not a holiday. All email messages must include the sender’s name, address, telephone number, fax number if any, and email address, the date and time of transmission, and the name and telephone number of a person to contact in the event of a transmission problem. Upon receipt, the Regional Clerk’s office will confirm acceptance of service of the document by return email.
  • The Regional Municipality of Peel will also accept service of documents, which name The Regional Municipality of Peel (excluding Claims for Lien), at Access Peel instead of at the Regional Clerk’s office until further notice.
  • Claims for lien which attach to premises owned by The Regional Municipality of Peel, shall only be served upon The Regional Municipality of Peel by sending a copy to the Regional Clerk by emailing the Regional clerk.
  • For information regarding Council agendas, Statements of Claims or Freedom of Information requests call 905-791-7800, ext. 4465 or emailing the Regional clerk.

Public Works information contacting PW customer service.

Paramedic Services reporting stations are closed to the public. To request reports, call 905-791-7800 ext. 3926.

We’ve put health and safety protocols in place to protect you and our employees. They include:

  • Screening at building entrances.
  • Clear protective barriers at service counters.
  • Enhanced cleaning and sanitizing of high touch and high traffic areas.

Some of our regularly scheduled volunteer programs in Health Services are suspended until further notice.

We’re recruiting volunteers to support our Peel Public Health COVID-19 vaccine clinics.

Health and safety of volunteers: our on-site volunteer positions have been designed to strictly follow Public Health guidelines to keep our volunteers safe.

Visit our volunteer page for more details and apply online.

Contact us with questions at volunteerresources@peelregion.ca

Reopening water and wastewater systems

Get guidance from Public Works for safely reopening a facility’s drinking water and wastewater systems and other related maintenance.

Water billing

Paying your water bill

In keeping with physical distancing guidelines, in-person payments are temporarily suspended at 10 Peel Centre Drive.

You can still pay your water bill online, or mail your water payment bill to:

The Region of Peel
P.O. Box 2099, Station B
Brampton, ON L6T 3X2
Attention: Water Billing

If you need to reschedule your pre-authorized payments (PAD), call 905-791-8711 or email ZZGPaymentsNew@peelregion.ca.

Questions about water billing

Our call centre is experiencing a high volume of calls due to the COVID-19 outbreak. For faster response contact the following groups:

Water quality

Do not flush wipes or paper towels. Always put used disinfectant wipes in the garbage and paper towels in your organics bin.

Water and wastewater treatment processes at Peel remain unchanged. Peel Water staff continue to ensure customers have access to safe, clean water during the novel coronavirus (COVID-19) pandemic. We recognize the importance of essential water and wastewater services.

According to the World Health Organization and global research, presence of the COVID-19 virus has not been found in drinking water. Based on current evidence the risk to water supplies in the Region of Peel is very low. During the COVID-19 pandemic, staff continued to monitor the quality of drinking water and treated wastewater to ensure to ensure continued protection of public health and the environment.

Our wastewater treatment plants treat disease causing organisms including viruses. COVID-19 is a type of virus that is susceptible to disinfection. Standard treatment and disinfection processes at the Region's wastewater treatment plants are expected to be effective.

Customers who have questions about drinking water or wastewater collection should contact the Region by calling 905-791-7800 ext. 4685 or via email at WaterQualityInquiries@peelregion.ca

Water quality reports and wastewater annual reports

Private well owners

Find information on private well water pick-up and drop-off locations.
While the Peel Art Gallery, Museum and Archives (PAMA) is still closed to the public, water sample bottles can be picked up at the PAMA Access Peel Desk, 7 Wellington St. E., Brampton, 9 a.m. – 4:30 p.m.