Impact reporting
Our progress is powered through our strategic initiatives.
On this page
The community we serve and our impact
Approximately 1.66 million residents
69% of residents identify with a racialized group
246,000 + businesses
82% customer satisfaction score over multiple channels (phone, in person, digital)
43,717 households supported with housing and/or supports
41,000+ residents accessed Ontario Works and stability support services annually
30% lower utility rates than other GTA municipalities
1,000+ households on average exit Ontario Works monthly
7,928 homeless asylum claimants received emergency shelter from Jan. 2024 – Dec. 2025
48,000 tonnes expected reduction in greenhouse gas emissions by 2050
$100.3 million cost containment, including $28.6 million cost savings from 171 initiatives (2021-2025)
$22 a day maximum for Canada-Wide Early Learning and Child Care-enrolled families
81,000+ immunizations administered
586 million litres of safe drinking water produced, and 640 million litres of wastewater treated daily, on average
97% accommodation of TransHelp trip requests in 2025
Strategic Agenda highlights
Peel continues to impact the community through strategic investments in 5 key areas.
For details on each key area, refer to our Strategic Agenda 2024-2027 document.
Housing and Social Impact
Developed the Coordinated Encampment Response Plan in partnership with the local area municipalities, Peel Regional Police, and other key partners
97% of Peel licensed child care centre sites and 95% of licensed home child care agencies participate in the Canada-wide Early Learning and Child Care plan
75,000 children screened; 9,000 referred for urgent dental treatment in 2025
Sustainability
$103.5 million (98% of eligible funding requested) secured via Immigration, Refugees and Citizenship Canada (IRCC) Interim Housing Assistance Program (IHAP)
90 zero-emission vehicles, avoiding 500 tonnes of greenhouse gas emissions
$166 million to maintain the state of good repair of buildings in Peel Living
Service Excellence
$100.3 million cost containment, including $28.6 million cost savings from 171 initiatives (2021-2025)
Integrated Artificial Intelligence (AI) as part of Peel’s digital transformation
Introduced 29 digital services and solutions since July 2023; customer satisfaction avg. 95%, up to 100% for some services
Our People
Implemented the Psychological and Physical Health and Safety Framework
Launched a new Customer Service Training Program to strengthen employees’ skills and knowledge to deliver on Peel’s Service Commitment for the future
Implemented the Inclusive Organizational Development Framework to expand diversity, equity, inclusion and accessibility (DEIA) training and inclusion competencies
Future Ready
$7.4 billion 2026 budget balancing service needs with long-term growth, affordability, and investments in housing and infrastructure
Developed the Future Disruption Readiness Strategy
First Ontario municipality to deliver online Incident Management System (IMS) 101; 3,500+ staff trained in 5 months
Our awards and accolades
We are a world-class award-winning municipal organization.
Our numerous awards and recognitions reflect our extraordinary leadership and its impact on Peel's communities. Each award is a testament not only to our employees' collective efforts and dedication, but also to the bold strides we’ve made as we continually innovate and improve.
Forbes List of Canada's Best Employers 2026
Recognizes Peel Region under the Government Services Category.
Platinum Award for Organizational Excellence, Innovation and Wellness
Peel Region was recertified by Excellence Canada in 2024.
2026 Canada's Clean50 Top Project
For leadership in advancing sustainability and accelerating Canada's transition to a low-carbon future.
Institute of Public Administration of Canada Innovation Award
Recognizes public administration leaders who have made substantive achievements over many years.
Canadian Award for Financial Reporting
Recognizes excellence in government accounting and financial reporting.
Triple A Credit Rating
For 30 consecutive years and is only one of five 5 Canadian municipalities to be rated “Triple A” by both Moody’s Ratings and S&P Global Ratings.
2025 Utility of the Future Today Award
For leading transformational work in the water and wastewater sector through partnerships and community engagement.
2026 CAMA Collaboration Award
For Peel Region ServiceOntario Integrated Hub.
Chief Information Officer Awards Canada
For Canadian organizations using IT innovatively to create business value.
Ontario Health System Quality and Innovation Award
For bringing hospital specialists into patients' homes.
Our progress
Together with Council’s leadership, community input, and clearly-set outcomes and priorities, significant progress is being made towards achieving our vision of a Community for Life.
Examples include:
- An overall customer satisfaction rating of 82% in 2025, reflecting the trust and confidence of the community.
- Peel’s affordable housing system housed and/or supported 43,717 households in 2025. The system also stabilized and/or affordably housed 7,487 net new households with 84% of households receiving long-term stability supports.
- Between 2021 to 2025, cumulative cost containment of $100.3 million has been achieved, which includes $28.6 million in cost savings achieved through the completion of 171 continuous improvement initiatives.
- Committed $166 million to maintain the state of good repair of buildings in Peel Living.
- Vaccinated over 54,000 children during the 2024-2025 school year, delivered over 730 vaccine clinics, and reduced call centre wait times by 34%.
- Accelerated over 30 water/wastewater projects in Brampton and Caledon through Peel’s Flow – Central Brampton and South Caledon programs to support housing growth and help meet provincial targets.
