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Paramedics

We provide residents and those visiting Peel with expert, reliable pre-hospital medical care. We deliver compassionate treatment while safeguarding the wellness of our community.

Service outcome

Peel residents and visitors receive quality pre-hospital care.

2018 performance and trending data

Source: External Client Satisfaction Survey, (2011, 2013, 2015, 2017).

Source: Ministry of Health, Ambulance Dispatch Reporting System (ADRS), (2015 – 2018).

From 2017 to 2018, Paramedics saw an increase in the number of calls by 9.1%.

Source: Ministry of Health, Ambulance Dispatch Reporting System and Fire Calls Database (ADRS), (2015 – 2018).

Source: Ministry of Health, Ambulance Dispatch Reporting System (ADRS), (2015 – 2018).

Source: Ministry of Health, Ambulance Dispatch Reporting System (ADRS), (2015 – 2018).

Paramedic Services has been below target for CTAS 1 and 2 due in large part to an increase in call volume and constraints with the current dispatch system, which is managed through provincial Central Ambulance Communication Centres (CACCs).

The increase in call volume in Peel is mainly related to population growth and a growing aging population who disproportionately rely on Paramedic Services. In 2019, Peel Paramedics are expected to respond to close to 150,000 calls.

Paramedic Services continues to examine drivers of call volume in our community and work with internal and external partners to determine how to best optimize how resources are deployed and managed in the community.

Additionally, staff continue to advocate for changes to the provincial dispatch system in an effort to update and improve the way calls are triaged and dispatched in Peel.

*This figure represents the number of ambulances on the road during peak periods (10AM - 10PM).

Source: Region of Peel Paramedics Division (2018).

Learn more

1 The Response Time Framework is a Ministry mandated commitment set by Regional Council regarding how quickly an ambulance will respond to a 911 call, a specified percentage of the time, based on the patients Canadian Triage Acuity Scale (CTAS) level.