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Leading Government

We plan and implement services that enable the Regional corporation to meet strategic and operational objectives.

Corporate Social Responsibility (CSR)

We are working towards improving the environmental, social and economic well-being of the Peel community. Read story

2018 performance and trending data

Service outcome

The Region of Peel builds, maintains and monitors infrastructure (to best serve the residents and business in Peel).

2018 performance and trending data

Source: Infrastructure Status and Outlook Report (2014, 2015, 2016, 2017, 2018).

Year Rating
2018 Good
2017 Very Good
2016 Very Good
2015 Good
2014 Good

Maintaining the existing assets in a state of good repair and building new infrastructure which meets current and future needs is critical to the success of the Region of Peel. The Region’s goal is to achieve an overall infrastructure status of "Good". This goal allows the Region to balance optimal investment in infrastructure to support efficient and reliable services while maintaining affordable tax and utility rates for the community.

For more information you can review the 2018 Infrastructure Status and Outlook Report (PDF).

Service outcome

The Region of Peel is well-managed and adaptable (to best serve the residents and business in Peel).

2018 performance and trending data

Source: Excellence Canada (2006, 2018).

Year Excellence Canada Recognition
2018 Platinum Award
2006 Gold Award

Source: Office of Climate Change and Energy Management (2010, 2013, 2014, 2015, 2016, 2017).

The Region has trended positively beyond the 2018 target of a 10% reduction in emissions below 1990 levels and has currently achieved a 24%* reduction. The Region is currently developing a Climate Change Master Plan to set a 2030 target that will include actions on how to continue to reduce emissions through implementing energy and fleet strategies, with a long term target to achieve a 80% reduction by 2050.

* 2017 emissions’ inventory is the most recent data set that can be reported, based on the latest available emissions’ factors released by the National Inventory Report in 2019.

Service outcome

The Region of Peel is financially sustainable (to best serve the residents and business in Peel).

2018 performance and trending data

Source: Annual assessment and rating by Moody's Investors Service and S&P Global Ratings.

Source: Focus GTA Spring Survey (2013, 2014, 2015, 2016, 2017, 2018).

The Region of Peel remains committed to providing high quality services that are efficient while minimizing the tax burden on our residents. We will continuously strive to better understand and improve how we deliver the best value for tax dollars to residents and businesses, while ensuring that Regional services are affordable today and in the future.

To see the connection between financial risk and growth planning, have a look at the Land Use Planning service.

Source: Region of Peel Finance Department (2018).

1 Based on 2015 Development Charges Background Study.

Peel’s Growth Management Program, is working closely with its stakeholders to improve the alignment of the capital expenditures and DC revenue to the growth plan. This led to a total deferred debt and expenditure reductions totaling $724 million compared to the 2015 DC Background study. While Peel’s population continues to grow, the employment numbers forecast by the Province are not being realized, largely driven by the changing nature of employment. To ensure that there is continued focus on growth management and development charges, an indicator that monitors the risk associated with debt financing growth has been added to the Financial Condition Scorecard.

Service outcome

The Region of Peel has evolving information and technology.

2018 performance and trending data

Source: External Client Satisfaction Survey (2017).

Certain sections of the Region of Peel website are outdated and searching does not always bring up the most relevant information.

The Region of Peel website is being completely rebuilt so that it is easier for the community to navigate and find the information they need. A new homepage will be launched initially, followed by a full site redesign.

Source: Fall Focus GTA Survey (2017, 2018).

Service outcome

The Region of Peel is an accountable and transparent government.

2018 performance and trending data

Source: External Client Satisfaction Survey (ECSS) (2013, 2015, 2017).

Source: Audit Council Report (2014).

Source: Office of the Regional Clerk (2017, 2018).

In 2018, 20 out of 20 complaints were resolved, but unfortunately, 2 out of 20 complaints were not resolved within the recommended policy timeframe. Efforts are being made to continue to reinforce timelines with staff so that complaints are addressed in a timely manner.

Service outcome

The Region of Peel has skilled and productive employees (to best serve the residents and businesses in Peel).

2018 performance and trending data

Source: External Client Satisfaction Survey, 7 question composite (2015, 2017).

Source: External Client Satisfaction Survey (2017).

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