Impact reporting
Our progress is powered through our strategic initiatives.
On this page
The community we serve and our impact
Approximately 1.6 million residents
69% of residents identify with a racialized group
200,000 + businesses
82% customer satisfaction score over multiple channels (phone, in person, digital)
33,897 households supported with housing and supports
71,634 immunizations administered
33,829 residents with complex barriers receive Ontario Works support
53% reduction in childcare fees annually for families
34% lower water and wastewater rates compared to other GTA municipalities
26% diverse suppliers bids through sustainable procurement program
85% passenger satisfaction rating for TransHelp experience
933 households on average exit Ontario Works monthly
4,400 homeless asylum claimants receive emergency shelter since 2024
2,300 tonnes expected reduction in greenhouse gas emissions annually
$23.1 million in cost savings and $32.6 million in cost avoidance due to continuous improvement program
Strategic Agenda highlights
Peel continues to impact the community through strategic investments in 5 key areas.
For details on each key area, refer to our Strategic Agenda 2024-2027 document.
Housing and Social Impact
$17 billion in infrastructure to accelerate housing development
$22 million in funding through the Federal government to open the Peel Reception Centre for asylum seekers
$30.9 million in childcare subsidies for low-income families
Sustainability
$17.7 million to tackle the climate emergency
50 zero emission vehicles and 100 charging stations
$61.3 million in capital to support necessary state of good repair investments
Service Excellence
263 continuous improvement initiatives completed
Developing Peel Regional Facilities utilization strategy
Enhanced IT support for seniors’ services
Our People
Implemented psychological health, safety and wellness framework
Investments in equity and culture in Paramedics
Implementing updated inclusive people strategy
Future Ready
$9.8 million investment to modernize and replace legacy asset management technologies
$18.4 million investment to modernize human resources, finance and procurement technologies
Peel Public Health continues to address the backlog of immunization through multi-year strategy
Our awards and accolades
We are a world-class award-winning municipal organization.
Our numerous awards and recognitions reflect our extraordinary leadership and its impact on Peel's communities. Each award is a testament not only to our employees' collective efforts and dedication, but also to the bold strides we’ve made as we continually innovate and improve.
2024 Forbes List of Best Employers
Peel Region recognized under the Government Services Category.
Platinum Award for Excellence, Innovation & Wellness
In 2024, Peel Region was recertified by Excellence Canada for the Platinum Award for Excellence, Innovation and Wellness.
29 years of Triple A Credit Rating
For 29 consecutive years and is currently only one of five Canadian municipalities to be rated "Triple A."
Local Municipal Champion Award
For advancing human services integration and service system management by teams across Ontario.
Distinguished Budget Presentation Award
Peel Region recognized under the Government Services Category.
Best Practice Spotlight Organization
Peel Region's Long-Term Care achieved 10 Years as a Best Practice Spotlight Organization for its evidence-based practice culture.
Mental Health Program Award
For Peel Region's commitment to the development of innovative and effective mental health programs.
Quality Public Procurement Award
For demonstrating excellence in public procurement practices.
Hazardous Waste Longstanding Excellence Award
For consistently going above and beyond to serve Peel’s community and the HHW profession.
OPWA Project of the Year Award
Recognized for excellence in management of the Bovaird Drive Transformation at Mount Pleasant Village.
Our progress
Together with Council’s leadership, community input, and clearly-set outcomes and priorities, significant progress is being made towards achieving our vision of a Community for Life.
Examples include:
- An overall customer satisfaction rating of 82% in 2024, reflecting the trust and confidence of the community.
- Significant investments were made to align water infrastructure planning with Peel’s 246,000 housing targets by 2031.
- Completion of 263 continuous improvement initiatives, resulting in $23.1 million in cost savings and $32.6 million in cost avoidance.
- The implementation of Ontario’s first emotion-focused Butterfly model of care.
- The development of Canada’s first emotion-based dementia training for first responders.
- The opening of the Seniors Health and Wellness Village at Peel Manor.
- Electrifying Peel Region’s vehicles with approximately 50 Zero Emission Vehicles and more than 100 charging stations, thus avoiding an estimated 418 tonnes of greenhouse gas emissions.
