- Introduction
- Background
- Description of Current Services
- C.1 Program Location Map
- C.2 Profile of Current Services
- C.3 Description of Clients/Customers
- C.4 Description of Suppliers, Partners and Stakeholders
- C.5 Overall Organization Structure and Staffing
- C.6 Significant Accomplishments
- Trends and Issues
- D.1 Emerging Trends
- D.2 Key Strategic Issues
- Mandate, Objectives and Actions
- E.1 Mandate and Objectives
- E.2 Objectives and Actions
- E.3 Strategic Plan Connection
- E.4 Service Principles (optional)
- Monitoring and Measuring the Service Strategy Business Plan