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Region of Peel - Working for you
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Region of Peel - Working for you

My Account

Important Service Alert

Due to system maintenance, you will not be able to book, change or cancel your trips from 8 p.m. on Friday, October 20 until the afternoon of Saturday, October 21. To book trips for this weekend, call before Friday at 8 p.m.

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It is important to keep your contact information and your account up-to-date.

Log in to access your TransHelp account online, 24 hours a day, 7 days a week. You’ll need your Client Identification number and password to log in.

Your online account is a quick and convenient way to:

  • Review and update your account information.
  • Confirm and cancel rides online.
  • Receive information and news updates directly.
  • Send us your suggestions, concerns and recommendations.

TransHelp trips are paid in advance. All TransHelp passengers are responsible for tracking account balances and ensuring accounts are appropriately managed.

You can check your fare balance on the Interactive Voice Response system (IVR) 24 hours a day, 7 days a week.

Your account balance is in dollars and cents and includes any bookings made up to one week in advance

Pre-authorized payment

To arrange for pre-authorized payment call 905-791-1015 ext. 6853.

Late cancellation fees

“No-Show” and late cancellation fees will be deducted from your TransHelp account. Monthly pass holders will also be charged for late cancellations.

Fare refunds

Fare refunds for late cancellation and no shows are limited yearly. Call our Customer Contact Centre at 905-791-1015 and press "2".

Refund after closing your account

If you close your TransHelp account, we will refund the balance remaining by cheque.

Statements & discrepancies

Statements of payments and trips taken are available upon request.

To settle an account discrepancy call 905-791-1015 ext. 6853. 

All TransHelp trips must be prepaid in advance.

Pay online

You can pay your account using online banking.

This service is available through the following banking institutions: RBC, BMO, CIBC, TD, Scotiabank, National Bank, and Central 1 Credit Union.

  • You can add your TransHelp account to your online banking bill payments by selecting "PEEL (Region of) – TransHelp" as the Payee.
  • Your TransHelp client ID number is the Payee Account number.
  • Online banking is not available for Taxi Scrips. Taxi Scrips must be paid for by phone or in person.
  • Allow 1–2 business days for your payment to be added to your TransHelp account.
  • Contact your bank for help to set up or to answer questions about the status of your payment.

Pay by phone

Payments by VISA and MasterCard are accepted by phone.

Call 905–791–1015, during regular business hours.

Pay in person

Payments by cash, debit, Visa, MasterCard, cheque, or money order can be made during regular business hours at:

    • TransHelp office: 2 Copper Road, Brampton (Monday to Friday, 8:30 a.m. to 4:30 p.m.). As of January 1, 2018, cash payments will no longer be accepted at this location.
    • Service Peel: 10 Peel Centre Dr., Brampton (Suite A & B)
    • Service Peel: 7120 Hurontario St., Mississauga
    • Peel Art Gallery, Museum and Archives (PAMA): 9 Wellington St. East, Brampton. Check PAMA hours of operation.

Pre–authorized payments

TransHelp offers pre–authorized payment options for single trips and monthly pass holders.

Call the Customer Contact Centre at 905–791–1015 to get set–up on one of these options:

  • Credit Card Pre–Authorized Payment: your credit card will be charged automatically every month.
  • "Pre–Authorized Debit": your bank account will be debited every month.

Pre–authorized payment lets us post a recurring payment for your future trips. By setting up pre–authorized payments, you will ensure your account is kept up–to–date and your regular rides will not be disrupted.

If your circumstances change and you no longer want us to automatically bill your credit card or bank account, tell us one month in advance and we will cancel the pre–authorized payment.

To set up pre–authorized payments, download and print the "Approval for Pre–Authorized Debit form (PDF)" and then fax, mail, email, or deliver the completed form in person.

The IVR system lets you review your account and booking information.

Checking your rides & account balance

IVR lets you check your reserved trips at any time, 24 hours a day.

To access IVR:

    • Call 905-791-1015.
    • Press 1 for the automated line.
    • Enter your TransHelp account number and password when prompted. Your password is the month and day of your birth; for example, May 22 will be “0522”.

After you've entered your registration number, you can:

    • Press "1" to hear your pick-up window.
    • Press "2" to cancel your rides.
    • Press "3" to check your account balance.
    • Press "#3" to end your call.

Dial “0” at any time to speak with a customer service representative during Call Centre hours of operation.

Thirty (30) minutes prior to the start of your pick-up window you will receive an automated reminder call.

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