Modernize Service Delivery
Area of Focus: Leading
Outcome: Our services are easy to access & service requests are met through each interaction
Measurement: Improved internal and external experience with respect to service access and service outcome
The Region of Peel's 2015 External Client Satisfaction Survey results revealed that ease of access to services and service outcomes, regardless of the channel of choice, are now the strongest drivers for overall satisfaction. This Term of Council Priority focuses on strategies where client satisfaction can be meaningfully improved by enhancing the user's digital access and experience.
- Increased access to Regional services through a variety of channels, including ongoing enhancements to the website.
- Created an integrated Homelessness and Housing platform solution that empowers clients (and housing providers) to access a range of housing services.