Area of Focus: Leading
In the area of focus of Leading, we want government that is future oriented and accountable.
The Strategic Plan's 20-year Outcomes are the long-term community trends we strive to improve.
We measure progress towards the long-term Leading outcomes by tracking key indicators for the Peel community, including credit rating, client satisfaction with Regional services and corporate greenhouse gas emissions.
Review the reports below to learn how Peel is currently measuring up across key Leading indicators.
Additional measures are under development to track progress toward the Region of Peel as a model and progressive employer.
Do you have an idea for a community indicator we should be monitoring? Email the Corporate Strategy Office
Four-year Term of Council Priorities
During this four-year Term of Council, the Region is focused on 11 priorities, including three Leading priorities. Progress to-date on these includes:
- Increased access to Regional services through a variety of channels, including ongoing enhancements to the website.
- Created an integrated Homelessness and Housing platform solution that empowers clients (and housing providers) to access a range of housing services.
- Enhanced our Leadership Development programs.
- Developed a model for succession planning to ensure the right employees are in place for the future.
- Launched a pilot program to test modern office designs and equipment.
- Implemented select tools and technology to improve productivity.
- Commenced the development of a Culture & Inclusion Strategy to inspire new ways of working and collaborating.
In 2016, we provided the following ongoing services in support of our long-term objectives.
Heritage, Arts and Culture
Welcomed 23,250 visitors with local arts and culture exhibits at the Peel Art Gallery, Museum and Archives (PAMA).
Earned a Triple-A Credit Rating - the highest possible rating.
Resident Perception of Value for Tax Dollars
75% of residents surveyed reported that the Region provides very good, or fairly good, value for tax dollars.1
Resident Trust and Confidence in the Region
Scored 6.3/10 on a Trust and Confidence rating by surveyed residents.3
Status of Regional Infrastructure Assets
Maintained 84% of Regional assets, such as roads, bridges and buildings, in "good" or "very good" condition.2
Customer Service Excellence
Achieved an 8/10 client satisfaction rating with Regional services.3
Reviewed 43,500 job applications to find qualified candidates for vacant jobs.
Hired 1,085 qualified candidates to fill opportunities in the Region.
1 Focus GTA, Peel Residents Survey, Environics Research, 2016.
2 2016 Infrastructure Status and Outlook Report card.
3 External Client Satisfaction Survey, Region of Peel 2015.