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Water and Wastewater

Frequently Asked Questions
Optional Water and Sanitary Sewer (Wastewater) Protection Plans Available For Region of Peel Residents

  • Who is Service Line Warranties of Canada?
    • Service Line Warranties of Canada (SLWC) is a private company that provides optional and voluntary water and or sanitary sewer (wastewater) pipe protection.
    • SLWC is an accredited Better Business Bureau organization with an A+ rating.
    • SLWC has helped more than 140,000 homeowners across North America save over $90 million in service line repair costs.
    • Information about Service Line Warranties of Canada can be found at slwofc.ca

  • Why has the Region of Peel chosen to work with SLWC to offer water and sewer pipe protection?
    • To help educate residential property owners about their responsibilities for the maintaining, repairing and replacing of their private side (from inside their homes to the property line) water and sanitary sewer pipes.
    • To offer homeowners optional and voluntary affordable protection for unexpected costs of repairing or replacing non-functioning water and sanitary sewer pipes, as well as broken interior plumbing systems.
    • To help reduce expenses to property owners and the Region of Peel because the plans encourage residents to report water and sewer leaks in a timely manner. Timely water pipe repairs conserve water and reduce water loss for the Region. Timely sewer pipe repairs minimize wastewater pollution helping the environment.
    • To help with cost savings for the Region with fewer resident calls and involvement in private side infrastructure repairs that is the responsibility of the property owners.
    • To encourage residential enrollment in the program with the use of the Regional logo which assures residents of the program’s legitimacy resulting in more enrollments which in turn allows SLWC to offer warranty at lower prices.

  • Are the Warranty Plans considered to be insurance?
    • The plans are a warranty service offered by SLWC as an independent private provider. Although the plans use terms like deductible, coverage and exclusions, they are not insurance as most people understand but a contract pledge to arrange a qualified competent contractor to repair your service pipes.

  • Is this a Regional program?
    • No, this is not a Regional program, SLWC is a program partner. As such SLWC is solely responsible for the management and service of the warranty programs. The programs were developed through the Region’s procurement process.
    • A homeowner who chooses to enroll in this program should do so with the understanding that the Region in no way warrants or is liable for the work or performance of SLWC. The Region only wants to make residents aware of this program since water and sanitary sewer pipe repairs can be very expensive.

  • What Warranty Plans are being offered?
    • Water Line Warranty – Covers the cost of repairing broken or leaking outside water pipes to the property line
    • Sewer Line Warranty – Covers the cost of repairing broken, leaking or clogged outside sanitary sewer pipes to the property line
    • In home Plumbing and Draining Warranty – Covers the cost of broken or leaking water or sanitary sewer pipes inside the house including drain lines connected to the main sewer stack. The coverage does not include faucets, fixtures, venting issues or gas lines.

  • What are the costs of the programs?
    • The water service line warranty program is $5* per month or $55* annually
    • The sanitary sewer line warranty program is $6.25* per month or $70* annually
    • The in-home plumbing repair warranty program is $6.75* per month or $76* annually

      *Plus HST
  • How much warranty coverage is provided for each program?
    • The water service line warranty program provides $8,000 coverage per repair incident
    • The sanitary sewer line warranty program provides $16,000 coverage per repair incident
    • The in-home plumbing repair warranty program provides $3,000 coverage per repair incident

  • How can a resident enroll in the program?
    • Residents can enroll in the water service line program by visiting slwofc.ca/peel or by calling 1-866-922-9006.

Revised: Friday July 07 2017

www.peelregion.ca

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