Region of Peel - Working for you

About TransHelp


The Region of Peel provides accessible transportation for residents with a disability who experience a barrier to using conventional transportation some or all of the time.

TransHelp and our regional transportation partners are aiming to reach 100% accessibility by 2025, across a fully integrated transit network.

TransHelp is a public transit system

Shared Ride Service

TransHelp is a shared ride service – the same as a public transit bus, light rail or train. We accommodate thousands of passengers every month. Routes are designed to maximize efficiency. In most cases, you will experience several drop-offs and pick-ups during your TransHelp ride.

Same Fares as Public Transit

You will pay the same fare that you would to take public transit in the Region. However, you will have to pay in advance, and maintain an up-to-date account with TransHelp.

Watch this video for an introduction to TransHelp:

Eligibility for TransHelp

In 2017, the categories for eligibility for accessible transportation support are changing in Ontario. You may be eligible for TransHelp if you experience a barrier to taking public transit some or all of the time.

Conventional Transit Partners

Our conventional transit partners are constantly working to meet the needs of all residents. Public transit providers in Peel are improving the accessibility of their fleets, stops and programs to support all passengers.

For information on accessible public transit in the Region of Peel visit:

We value your feedback. We use your feedback and complaints to resolve issues and improve our services.

You can contact us by phone, email, or standard mail.

By email

Reach us by email at transhelp@peelregion.ca.

By phone

  • Land line: dial 905-791-1015 (for IVR, press 1).
  • Bell Mobile: #THLP (#8457)
  • Rogers Mobile: #THLP (#8457)

Calls to #THLP are free for Rogers or Bell customers.

By mail

Reach us by mail at:

TransHelp Office
2 Copper Road
Brampton, ON
L6T 4W5

ATAC Members: 2016–2020 Term

  • Steven Viera – Chair
  • Jeremy Harvey – Vice Chair
  • Mark Castro – Ex–officio
  • Anu Missar
  • Joanne Strang
  • Mary Ann Ninan
  • John Mandrow
  • Clement Lowe
  • Sandra Goudreau

Email the committee: AskYourTAC@peelregion.ca

ATAC Meeting Minutes