Make a TransHelp payment
TransHelp trips are paid in advance through online banking (available through most Canadian banks), pre-authorized payments, by phone, or in person.
TransHelp passengers:
- Add $37.50 to their TransHelp account when they first become eligible for service. This amount is equal to 10 return trips.
- Keep adding money to their account on an ongoing basis, and then TransHelp withdraws the amount needed to cover the cost for each trip.
- Are responsible for maintaining a positive account balance.
- Also have the option of buying a monthly pass (MPASS).
You can check your fare balance online or through the Interactive Voice Response system (IVR) 24 hours a day, 7 days a week.
Taxi vouchers must be paid by phone or in person.
On this page
Eligibility
Any TransHelp passenger (or a passenger’s family member or caregiver) can set up or make a TransHelp payment.
What you need
If you are paying through online banking, you’ll need your Client ID number.
If you are paying by phone, you’ll need your Client ID number and a valid Visa or Mastercard credit card.
If you are paying in person, you’ll need one of these forms of payment:
- cash
- Visa or Mastercard credit card
- debit card
- money order
If you are paying through pre-authorized payments, you’ll need your Client ID number and your debit card or a valid Visa or Mastercard.
Fees
There is no fee to add funds to your TransHelp account. Returned payments are subject to an NSF fee.
How to make a payment
Online
Add your TransHelp account to your online banking bill payments by searching for “Peel” or “TransHelp” as the Payee.
Your TransHelp Client ID number is the Payee Account number.
Allow between 1 and 2 business days for your payment to be added to your TransHelp account.
Contact your bank if you:
- Need help setting up online banking.
- Have questions about the status of your payment.
By phone
Call 905-791-1015 between 8 a.m. and midnight. VISA and Mastercard are accepted.
In person
Payments by cash, debit, Visa, Mastercard, cheque, or money order can be made in person during regular business hours at:
- Peel Region
10 Peel Centre Dr. Suite B, Brampton
Monday to Friday, 8:30 a.m. to 4:30 p.m. - Peel Museum and Art Gallery
9 Wellington St. E, Brampton
Monday, Tuesday and Friday, 10 a.m. to 4:30 p.m.
Thursday 10 a.m. to 9 p.m.
Saturday 10 a.m. to 5 p.m.; Sunday 1 p.m. to 5 p.m.
7120 Hurontario St. Mississauga
Monday to Friday, 8:30 a.m. to 4:30 p.m.
Pre-authorized payments
Pre-authorized payments can be done by credit card or by debit.
- With credit card pre-authorized payments, your credit card gets automatically charged every month on the date you request. To set up a credit card pre-authorized payment, call 905-791-1015.
- Download and print the TransHelp Recurring Credit Card Form.
- Fill out and sign the form.
- Submit the form by fax, email, mail or in person.
Emai: transhelp@peelregion.ca
Fax: 905-277-5864
Mail: Region of Peel – TransHelp c/o Control Clerk 2 Copper Road., Brampton, ON L6T 4W5
In person:
Region of Peel
10 Peel Centre Dr. Suite B, Brampton or
7120 Hurontario St. Mississauga
Monday to Friday, 8:30 a.m. to 4:30 p.m.
With pre-authorized debit, your bank account is debited the first of every month.
- To set up a pre-authorized debit ask for a void cheque from your bank.
- Download and print the TransHelp Recurring Debit Pad Form.
- Submit both the completed form and void cheque by fax, email, mail or in-person.
To change or cancel your pre-authorized payment, call 905-791-1015.
Who to contact
For more information about making a TransHelp payment, call 905-791-1015 or email TransHelp.
More information
Monthly passes
A monthly pass (MPASS) costs $124 per month and provides unlimited travel in a single month. To buy a monthly pass, call 905-791-1015.
While Support Persons travel for free, travel companions are not covered by the MPASS. Their fare must be paid separately.
Monthly passes are available on the 15th of every month. A payment must be made between the 15th and 20th of the month for the upcoming month. (For example, you must pay for a June monthly pass between the 15th and 20th of May).
If you want to preauthorize future MPASS purchases, those deductions must be done between the 15th and 20th of the previous month.
If you’re on a pre-authorized payment plan and do not want to purchase an MPASS for the following month, call 905-791-1015 to inform us before the 20th of that month.
Even with a monthly pass, you must cancel your trip 4 hours before the start of your pick-up window. If you don’t, you will be charged the fare for that trip.
