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Access to Information

You have the right to request information from the Region of Peel.

Like all municipalities in Ontario, we collect and use information in order to provide services to residents and businesses.

We follow provincial laws that guide us in how we collect, store, protect and release information.

How to Obtain Information

Information can be obtained from the Region in the following ways:

  1. Website: Search and navigate the Region of Peel's website to find general information about Regional programs, services, and news.
  2. Open Data: The Peel Data Centre (PDC) is a network of Region of Peel resources with a wide range of data on topics like demographics, economic activity, and transportation.
  3. Routine Disclosure: Many Regional program areas can provide records to you through an informal process. For examples of records available through routine disclosure, take a look at the User Fees and Charges By-Law.
  4. Freedom of Information (FOI): Any information held by the Region of Peel but not available through any of the above processes can be requested through a Freedom of Information request.

If you are unsure how to find the information you are looking for, the Access to Information and Privacy Office can help. Call us at 905-791-7800, ext. 4545 or email FOI@peelregion.ca.

To learn more about personal health information held by the Region, visit our page on the Personal Health Information Protection Act.

Other information

Step 1:
Fill out and print the Freedom of Information Request Form (PDF).

Step 2:
Prepare the mandatory, non-refundable application fee of $5.00. The application fee can be paid by cash or cheque. Cash is only accepted in person. Cheques should be made payable to: The Region of Peel.

Step 3:
Submit your complete Freedom of Information Request Form and application fee in-person or by mail to the following address:

Regional Municipality of Peel
Office of the Regional Clerk
10 Peel Centre Dr., 5th Floor, Suite A
Brampton, ON
L6T 4B9

If you are unable to use the form, you may submit your request in writing. You must include the following:

  • The type(s) of record(s) you are requesting, please be as specific and include names and/or dates where possible.
  • Your contact information and preferred way of being contacted.
  • A $5 application fee.

If the request includes personal information and is being submitted by your lawyer, your lawyer will need to provide a signed authorization and direction to the Region of Peel, naming your lawyer.

All Freedom of Information requests are subject to the following Notice of Collection:

Notice of Collection

Personal information is collected and will be used for the purpose of responding to your request pursuant to section 17 of the Municipal Freedom of Information and Protection of Privacy Act. Questions about this collection should be directed to the Region of Peel’s Manager of Access to Information and Privacy, Office of the Regional Clerk, 10 Peel Centre Drive, Suite A, 5th Floor, Brampton, ON L6T 4B9 at 905-791-7800 ext. 4095.

Once we receive a complete request we will send you a letter acknowledging your request.

We will provide you with a decision regarding your request within 30 calendar days from the date a complete request is received.

On occasion, an extension of time is required, if it is reasonable. This can happen if the request is for extensive records, the request needs to be clarified before it can be processed, or there are other parties whose information is in the records, and they need to be informed.

Requests for information may be denied if the information falls within one of the following exemptions as provided in the legislation.

Mandatory Exemptions

Access to a record will be denied if the record contains:

  • Information received in confidence from another government.
  • Financial or commercial information supplied in confidence where providing the information could harm the interests of another party.
  • Personal information about individuals other than yourself, if the disclosure would constitute an unjustified invasion of personal privacy.

Discretionary Exemptions

Requests to access some records may be denied by the Region if they contain:

  • Draft by-laws and records of closed meetings of Council or its committees.
  • Advice or recommendations of an employee or consultant.
  • Law enforcement matters.
  • Information that could harm the financial or other interests of the Region.
  • Information under solicitor-client privilege, such as legal advice.
  • Information which could endanger the health or safety of an individual.
  • Information already available to the public through another means, or soon to be published.

You may be required to pay additional fees before records are released to you. If you choose to receive electronic copies of records, you may be able to avoid several of the following fees.

Charges for requests that involve your personal information:
Photocopying $0.20 per page
Computer Programming $15.00 per 1/4 hour
CD $10.00 per CD
Charges for all other requests:
Search Time $7.50 per 1/4 hour required to search and retrieve records
Record Preparation $7.50 per 1/4 hour required to prepare records e.g. scanning
Photocopying $0.20 per page
Computer Programming $15.00 per 1/4 hour to develop programs to retrieve information
CD $10.00 per CD

Once your copies of the records are ready and the fees have been paid, we will arrange to provide the records to you. If you are requesting access to your own personal information, you will have to provide proof of your identity prior to any records being released.

If you are not satisfied with the response to your request, you can request the decision be reviewed by the Information and Privacy Commissioner of Ontario (IPC).

Within 30 calendar days of receiving a decision from the Region of Peel, you may write to the IPC to request a review of the Region's decision:

Information and Privacy Commissioner of Ontario
2 Bloor St. East, Suite 1400
Toronto, ON
M4W 1A8

Include in your letter:

  • the file number cited in your decision letter
  • a copy of the decision letter
  • a copy of your original request for information

A mandatory appeal fee must be sent with your letter:

  • $10.00 for requests where records contain your personal information
  • $25.00 for all other information requests

A cheque or money order must be made payable to: Minister of Finance.

Under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), you have a right to request correction of your personal information.

To correct your personal information, complete a FOI Form and submit it to us.

A $5 application fee is required.

You will be notified if the information will be corrected or not. If not, you may appeal the decision to the provincial Office of the Information and Privacy Commissioner.