2-1-1 2-1-1 Service

2-1-1 provides local community, social, health and government programs and services information.

What is 2-1-1 ?

  • An integrated telephone and internet-based system providing callers with one-stop information and referrals to local community, social, health and government programs and services.
  • An easy way to access comprehensive and specialized information and referrals to community programs and services.
  • Assists individuals, families facing barriers due to language or personal circumstances, professionals in business, government and community agencies.
  • A comprehensive, professionally maintained database of Peel community services and programs.
  • Provides free, confidential, thorough translation services 24 hours a day, 365 days a year in over 150 languages.
  • You can search the 211 database by visiting www.211ontario.ca

Why do we need 2-1-1 ?

Many residents don’t know where to turn when they need information about services and programs that are available to them. 2-1-1 helps find the most appropriate services and programs and provides the caller with the best available resource(s) in their community. Simplified access through 2-1-1 is especially important for vulnerable people or those who face barriers in accessing services.

Who might call 2-1-1 ?

  • An individual looking for legal assistance.
  • A newcomer to Canada looking for available housing options.
  • A family seeking counselling for mental health or addiction issues.
  • A laid-off employee wanting to know about available employment programs.
  • A caregiver for an elderly parent feeling overwhelmed and needing support.
  • A concerned relative or friend of a senior looking for available home support services.

How is 2-1-1 different from 3-1-1 , 4-1-1 and 9-1-1 ?

  • 2-1-1 is for non-emergency calls for information and/or referral to community, health and social services
  • 3-1-1 is for non-emergency calls for direct access to government services (Regional and Local municipal governments).
  • 4-1-1 is for directory assistance from the local telephone company
  • 9-1-1 is for life threatening emergencies or crimes in progress

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Revised: Wednesday January 18 2017

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