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How to keep your employees safe and what to do if there’s a case in the workplace.

Peel moves to Step 3 of Ontario’s Roadmap to Reopen

Learn about the current measures and how they impact residents, businesses, and public spaces.

Peel Public Health issued a class order under Section 22 of the Health Protection and Promotion Act to owners of workplaces to exclude probable and confirmed cases of COVID-19 from the workplace, direct them to self-isolate and implement measures to reduce the spread of COVID-19 within the workplace.

Find out how the class order affects your business.

Calculating capacity limits

The Retail Council of Canada has developed a tool to help you calculate your store capacity during the COVID-19 restrictions. Access the store capacity calculator.

Other information

Employers are required to understand and follow all requirements under the Occupational Health and Safety Act, the Reopening Ontario Act and Peel Public Health’s Section 22 Class Order for workplaces. Refer to these resources to understand your health and safety rights and responsibilities.

Employers are required to create and implement a COVID-19 workplace safety plan that describes the measures and procedures put into place to make the workplace safer for everyone. Discuss and share your plan with everyone in the workplace and ensure workers are trained on the measures outlined in the plan. Post it in a place where workers and visitors will see it and have it available upon request (for example, to inspectors or law enforcement officers).

Make sure your workplace safety plan includes the measures described below:

Health screening for employees and visitors

Promote physical distancing

  • Limit the number of people allowed within each room or space to maintain a distance of at least 2 metres between individuals, including in employee lunchrooms, change rooms, washrooms, and outdoor break areas (such as smoking areas).
  • Rearrange or remove furniture and workstations to maintain 2 metres of distance between individuals in all shared areas.
  • Install physical barriers where practical, especially when 2-metre separation between people cannot be achieved.
  • Post physical distancing signs and install markers or directional arrows to ensure a 1-way flow of people.
  • Ensure non-essential visitors are not permitted on the premises to reduce crowding.
  • Allow employees to work from home for all tasks that can be done remotely to reduce in-person interactions as much as possible.
  • Stagger employee start and end times and break times to avoid overcrowding and congregation.
  • Inform employees from different households to avoid carpooling to help reduce the spread of COVID-19. If carpooling is the only source of transportation, follow Commute Ontario's carpooling guidance.

Encourage hand hygiene

  • Educate employees to maintain good hand hygiene and clean their hands frequently, including before entering the workplace.
  • Provide an adequate stock of hand hygiene supplies (e.g., liquid hand soaps, paper towel and hand sanitizers).
  • Ensure that hand sanitizers contain at least 60 to 90% alcohol.

Enhance cleaning and disinfection

  • Ensure proper and regularly scheduled cleaning and disinfection of tools and workspaces with a focus on regularly touched items and surfaces.
  • Highly touched surfaces can include door handles, handrails, counters, tables, cabinet doors, elevator buttons, light switches, faucets, touch screen surfaces, and keypads.
  • Provide an adequate stock of cleaning supplies that are effective against COVID-19.
  • Ensure workers are trained on the safe and appropriate use of the cleaning and disinfection products used in the workplace.
  • Assign tools, equipment, and workstations to a single user if possible, or limit the number of users.

Masks and personal protective equipment (PPE)

  • Personal protective equipment (PPE) that provides protection of the eyes, nose and mouth, is required if a worker must come within 2 metres of another person who is not wearing a face covering, and is not separated by a plexiglass or some other impermeable barrier.
  • Provide employees with appropriate PPE including medical grade masks, if the work environment cannot always be adjusted to allow the required 2 meters distance.
  • Ensure employees are trained on proper mask use and that masks are used correctly and consistently inside the workplace by all employees and visitors.
  • Ensure PPE is disposed in a waste receptacle with a liner and a lid.
  • If you need PPE and other supplies to keep your employees and customers safe, access the workplace PPE supplier directory.
  • Learn about using masks in the workplace to help ensure you select the right type of masks for your employees.

Refer to our COVID-19 resources for more signage and posters that can be used in the workplace. We also have translated resources available in multiple languages.

Peel Public Health issued a class order under Section 22 of the Health Protection and Promotion Act that requires employers to take additional measures, to prevent and reduce the spread of COVID-19 in the workplace.

Despite a workplace's best efforts to control the spread, workers and others who attend a workplace may test positive for COVID-19 or become exposed to COVID-19.

Peel Public Health is notified of all confirmed cases of COVID-19 through the provincial laboratory system. If there are clusters of cases that could have reasonably been acquired within the same workplace, we contact the employer to conduct an investigation.

Employers can refer to the following information to find out how to manage and report cases of COVID-19 in the workplace, and understand when a workplace must close.

If someone reports that they have symptoms of COVID-19 while at work

Ensure that you screen employees and visitors for symptoms before they enter the workplace or at the start of a shift.

Employees that were vaccinated within the last 48 hours and have a mild headache, fatigue or muscle ache or joint pain that started after their COVID-19 vaccination can enter the workplace and wear a mask for their entire shift. These individuals should physically distance from others if possible. They should continue to monitor their symptoms and should leave work immediately and seek further medical evaluation if their symptoms:

  • Begin to affect their ability to carry out usual activities.
  • Are worsening or not improving.
  • Develop beyond mild headache, fatigue, or muscle ache or joint pain.
  • Last more than 48 hours after they were immunized.

Get more information about managing recently vaccinated employees.

If someone in the workplace tests positive for COVID-19

  • Public Health is notified of all positive COVID-19 cases and will contact the person to gather information, provide instructions on notifying close contacts (including contacts in the workplace), and other next steps.
  • They must self-isolate for 10 days and not go into the workplace.
  • Clean and disinfect the person's workspace, common areas, and other highly touched surfaces (for example door handles, light switches, handrails, countertops).
  • Close contacts of the person with COVID-19 must immediately self-isolate for 14 days and get tested. They should follow these testing instructions to find out when they should get tested.

1 person tests positive for COVID-19 in the workplace

You're not required to report the positive case to Peel Public Health.

2 or more people test positive for COVID-19 within a period of 14 days

  • Immediately notify Peel Public Health at 905-799-7700, or Caledon 905-584-2216. You'll be provided with specific instructions to assist you with managing the cases in your workplace.
  • Gather contact information for the workers who tested positive for COVID-19. You’ll be provided with instructions to identify their close contacts in the workplace.
  • Implement any interventions specific to the circumstances of your workplace that are directed by Peel Public Health.
  • Notify the Ontario Ministry of Labour, Training and Skills Development within 4 days at 1-877-202-0008. You can also e-mail your notice to MLTSDoccillness.notices@ontario.ca.
  • Notify the Workplace Safety and Insurance Board (WSIB) within 3 days at 416-344-1000 or toll-free at 1-800-387-0750.
  • Advise your workplace's joint health and safety committee, health and safety representative, and, if applicable, the worker's trade union.

Workplaces are required to implement any necessary interventions as directed by Peel Public Health during outbreak investigations, including closure.

If a workplace is directed to close by Peel Public Health, employers must:

  • Close the workplace premises as specified by Peel Public Health.
  • Instruct all affected employees to self-isolate. Workers who are isolating are not permitted to work in any other workplace to further restrict spread.
  • If a notice of closure has been provided by Peel Public Health, post the notice at the entrance of the workplace in a manner that is noticeable to the public.

Workers of a closed workplace must be instructed as follows:

If a worker has COVID-19, symptoms of COVID-19, they must self isolate, even if they are fully vaccinated.

Workers who are not fully vaccinated and don't have symptoms but have been sent home due to workplace closure are recommended to get tested and must self-isolate as described in the written instructions provided by Peel Public Health.

Workers who are fully vaccinated and are part of a worksite closure or shift dismissal ordered by Peel Public Health are recommended to get tested, but may request an exemption from self-isolation and may be able to continue working.

Workers who are self-isolating cannot work in any other workplace during their period of isolation.

Workers who have symptoms or develop symptoms during their isolation period should get tested as soon as possible, even if they have tested negative before or are fully vaccinated. All other workers who don't have symptoms but are sent home due to a workplace closure should be tested as directed in the written instructions provided by Peel Public Health. or are fully vaccinated. Employers will inform their workers if onsite testing becomes available.

Any worker who tests positive for COVID-19 must notify their employer immediately.

Although businesses are entitled to request a hearing before the Health Services Appeal and Review Board according to the Health Protection and Promotion Act, all involved individuals or corporations are required to follow the notice of closure at the time it is conveyed to them.

Fines of up to $5,000 per individual and $25,000 for corporations may be payable upon conviction for failure to comply with instructions for workplace closure, for each day or part of a day on which an offence occurs or continues.

Resources for employees

We know that coping with COVID-19 can be stressful. The following resources can help support workers during their period of self-isolation:

There are 2 different types of rapid COVID-19 tests, including rapid antigen tests and rapid molecular tests. Rapid antigen testing, also known as antigen point-of-care testing (antigen POCT), is used for quick detection of COVID-19, but is not as accurate as the standard laboratory-based PCR test available at local testing sites.

Rapid antigen testing is considered an additional screening method that can help identify asymptomatic cases of COVID-19.

The Ontario government is offering high-risk communities, organizations, and essential workplaces access to free rapid antigen testing kits. Workplaces that are interested in conducting rapid testing can check their eligibility and apply.

For questions about rapid antigen testing in workplaces, contact Ontario Health at covid19testing@ontariohealth.ca.

When to use rapid antigen testing

Rapid antigen tests should only be used for screening purposes in individuals who do not have symptoms of COVID-19. Individuals who have previously been diagnosed with COVID-19 can resume screening testing after 90 days from their COVID-19 infection, based on the on date of their first positive result.

Rapid antigen tests should not be used for:

  • Individuals who have symptoms of COVID-19.
  • Individuals who have had known close contact with a person who has COVID-19.
  • Workplaces that have a COVID-19 outbreak, unless directed by public health.

Anyone who has symptoms of COVID-19 or had close contact with a person who has or may have COVID-19 should not undergo rapid antigen testing. They should get tested at an assessment centre or community testing location with the standard laboratory-based PCR test. Learn more about what to do if you have symptoms or have been exposed to someone with COVID-19.

Rapid antigen tests can be used to enhance routine screening measures, but do not replace public health measures, such as vaccination, symptom screening, physical distancing, use of personal protective equipment, and hand hygiene.

Requirements for workplaces

All positive results from rapid antigen tests are considered preliminary and should be confirmed with a standard laboratory-based PCR test, at a local assessment center or community testing location as soon as possible, and ideally within 48 hours. The follow-up test is used to confirm whether the person has COVID-19.

Workplaces that choose to conduct rapid antigen testing should refer to ontario.ca/testingonsite for eligibility requirements, provincial testing guidelines and training materials.

Ontario’s COVID-19 guidance: considerations for antigen point-of-care testing also includes an overview of organizational responsibilities, as well as a handout for employees that can be used to direct individuals who have a positive COVID-19 rapid antigen test.

What to do after getting a rapid antigen test

If an employee tests positive using the rapid antigen test (preliminary positive result), unless directed otherwise by public health, they should:

  • Get a confirmatory standard laboratory-based PCR test as soon as possible, and ideally within 48 hours at a local assessment center or community testing location. Learn more about getting tested.  
  • Self-isolate while awaiting the follow-up test result.
  • Tell their household members to also self-isolate while waiting for the confirmatory test result. If they are fully vaccinated, they do not have to isolate, unless symptomatic or otherwise directed to isolate by public health.

If an employee is unable to get a confirmatory standard laboratory-based PCR test within 48 hours of their preliminary rapid test, they are still advised to obtain a COVID-19 test, but may not be able to end isolation early if this test is negative.

If an employee tests negative using the rapid antigen test:

  • They can resume work and should continue practising measures such as masking, hand hygiene and physical distancing.

What to do after getting a standard laboratory-based PCR test

Employees who test positive using a standard laboratory-based PCR test (after first getting a positive rapid antigen test):

Employees who test negative using a standard laboratory-based PCR test (after first getting a positive rapid antigen test):

  • Are confirmed to be negative for COVID-19 (if the standard laboratory-based PCR test was taken within 48 hours of the rapid test).
  • Can resume work and should be reminded to continue practising measures such as masking, hand hygiene and physical distancing.

Return to work for employees who test positive for COVID-19

  • Employees who test positive for COVID-19 are contacted by public health and instructed to self-isolate for 10 days for mild to moderate illness provided symptoms are improving for at least 24 hours with no fever (temperature less than 37.8 C).
  • Employees who test positive for COVID-19 do not require a negative test before returning to work.
  • A person who continues to test positive is not infectious. They can return to work if they have completed the recommended self-isolation period and their symptoms have been improving for at least 24 hours and they have no fever (temperature less than 37.8 C).

Learn more about self-isolating.

Return to work for employees who test negative for COVID-19

  • A negative test does not automatically clear employees to return to work. This is because the virus may still be incubating and may not have been detected by the test.
  • Employees who had close contact with a person with COVID-19 must self-isolate for at least 14 days from their last date of exposure, even if they tested negative. Employees who had close contact with a person with COVID-19 may also need to get tested again, depending on when they were first tested. Refer to the full instructions for close contacts.
  • Employees who are fully vaccinated and had close contact with a person with COVID-19, but do not have any symptoms, do not need to self-isolate. They should get tested and tell their employer that they are a close contact.
  • Employees who test negative with no close contact to a person with COVID-19 should self-isolate until their symptoms are resolved for 24 hours. If they had no symptoms, they do not have to self-isolate and can return to work.

Return to work for employees with symptoms who do not get tested for COVID-19

Employees who have symptoms of COVID-19 and do not get tested, must self-isolate for 10 days after symptom onset even if they are fully vaccinated. They can return to work provided symptoms are improving for at least 24 hours and they have no fever (temperature less than 37.8 C).

Access more information about when it's safe for an employee to return to work.

On July 16, Ontario entered Step 3 of the Roadmap to Reopen, the province’s plan to safely and gradually lift public health measures. Learn more about Ontario’s Roadmap to Reopen.

For specific settings regularly inspected by Peel Public Health, refer to the following sections.

For additional information and requirements for other businesses or organizations, check Ontario's Roadmap to reopen. For full details, refer to the Ontario regulations.

Restaurants, bars and food or drink establishments

  • Indoor and outdoor dining is now permitted.
  • A sign must be posted showing the maximum number of customers allowed.
  • Actively screen employees and dine-in customers. Active screening is not required for establishments where dine-in customers order or select their food or drink at a counter, food bar, or cafeteria line, and pay before receiving their order. Ensure the privacy of personal information is protected.
  • Contact information is required for dine-in customers who eat or drink at the establishment and the information must be kept on site for a minimum of 30 days. Contact information is not required for establishments where dine-in customers order or select their food or drink at a counter, food bar, or cafeteria line, and pay before receiving their order.
  • If the outdoor dining area is covered, at least two full sides of the dining area must be open to the outdoors. If the outdoor dining area has a retractable roof and the roof is retracted, at least 1 full side of the outdoor dining area must be open to the outdoors.
  • Customers in outdoor line-ups must stay 2 metres away from other people not in their household. Masks and physical distancing are required for indoor line-ups.
  • While there is no limit to the number of customers seated at each table, customers seated at different tables must be separated by a distance of at least 2 metres (6 feet), or plexiglass or some other impermeable barrier.
  • Dancing is allowed at food and drink establishments with dance facilities such as nightclubs, restoclubs or similar.
  • For food and drink establishments with dance facilities, the indoor capacity must be limited to the number which can maintain a physical distance of at least 2 metres from others, but may not exceed 25% or 250 customers, whichever is less. Outdoor capacity is 75% or 5,000 customers, whichever is less.
  • Personal protective equipment for the eyes, nose and mouth is required if an employee comes within 2 metres of a customer who is not wearing a mask. This includes medical-grade masks and a face shield for situations such as servers bringing food to customers’ tables. During all other times, employees must wear masks whenever they cannot maintain physical distancing of 2 metres from others.
  • A written safety plan is required outlining measures and controls put into place to reduce the spread of COVID-19.

Mobile food

  • Take-out, drive through, delivery and outdoor dining are permitted.
  • Customers seated at different tables must be separated by a distance of at least 2 meters (6 feet), or, by plexiglass or some other impermeable barrier.
  • Customers in outdoor line-ups must stay 2 metres away from other people not in their household.
  • Employees must wear a mask whenever they cannot maintain physical distancing of 2 metres/6 feet from other people.
  • A written safety plan is required outlining measures and controls put into place to reduce the spread of COVID-19.

Pools, spas and recreational water

  • Indoor pools, spas and other recreational water features can open at 50% capacity. Facilities must submit a completed reopening form at least 14 days before opening.
  • Outdoor recreational water facilities including outdoor pools, whirlpools, wading pools, splash pads and water slides can be open with limited capacity to permit physical distancing of 2 metres. Facilities must submit a completed reopening form at least 14 days before opening.
  • Outdoor waterparks can operate with reduced capacity and other restrictions.
  • Physical distancing of 2 metres between members of different households must be maintained.
  • A written safety plan is required that outlines measures and controls put into place to reduce the spread of COVID-19.

Special events

Tattoos, piercing, tanning and hair and nail salons

  • Personal service settings such as hairdressers, tattoo studios, nail salons and tanning facilities can be open as long as physical distancing can be maintained. Services requiring the removal of a mask are now permitted.
  • Oxygen bars must remain closed.
  • A sign stating the capacity limit must be posted in a location clearly visible to the public.
  • Actively screen employees and customers. Ensure the privacy of personal information is protected.
  • Only customers with an immediate appointment may enter the facility (except for a single caregiver accompanying an individual receiving the service). All customers must wear a mask when they arrive for their appointment and must be at least 2 metres from other customers at all times. If physical distancing cannot be maintained, plexiglass or some other impermeable barrier should be used.
  • Employees must wear the appropriate personal protective equipment while providing service to customers when physical distancing is difficult to maintain and there is no plexiglass or some other impermeable barrier.
  • Employees must wear a medical mask and eye protection when providing services (such as beard trimming or facials) that require the customer to remove their mask.
  • A written safety plan is required outlining measures and controls put into place to reduce the spread of COVID-19.

Farmers' markets

  • Indoor and outdoor farmers’ markets can operate.
  • If the outdoor market is covered by a roof, canopy, tent, awning or other element, at least 2 full sides of the entire area must be open to the outdoors and must not be blocked by any physical barriers.
  • Before your market opens, contact Peel Public Health at 905-799-7700 for more details.
  • A written safety plan is required outlining measures and controls put into place to reduce the spread of COVID-19.

Campgrounds

  • Overnight camping is allowed.
  • All indoor recreational facilities in the campground and all other indoor shared facilities can be open with restrictions.
  • A written safety plan is required outlining measures and controls put into place to reduce the spread of COVID-19.

Temporary foreign workers

  • A detailed guide for employers of temporary foreign workers residing and working in Peel, such as migrant farm workers, is available from Peel Public Health.
  • The guidance document provides information on preparing for the arrival of temporary foreign workers, standards for self-isolation residences, cleaning and disinfection, and other steps to keep workers safe.
  • Call us to receive the guide with updated instructions at 905-799-7700 (Caledon 905-584-2216) Monday to Friday 8:30 a.m. to 4:30 p.m.

The Government of Ontario has developed sector-specific guidelines and posters to help protect workers, customers and the general public from COVID-19. For additional workplace-specific tip sheets and guidance, the Government of Canada has developed COVID-19 health and safety resources.

Workers, businesses and communities impacted by COVID-19 can receive financial support from the government. Learn about financial support and additional social support available.

Local business support

Businesses can also access local business support from their municipality:

New rebate available for businesses

The Ontario government is offering rebates to help with fixed costs, such as property taxes and energy bills for your business. Find out if your business is eligible.

Complaints about businesses that do not follow mandatory COVID-19 measures can be reported.

Beware of people who may be posing as inspectors in your premises. Any public health inspectors entering a business would:

  • Introduce themselves as inspectors from Peel Public Health or Ontario’s Ministry of Labour, Training and Skills Development.
  • Have a photo identification from Region of Peel or the Ministry.
  • Have a business card and leave contact information for the operator to follow up.

If you’re unsure whether an individual is a public health inspector, call Peel Public Health to confirm at 905-799-7700, or Caledon 905-584-2216.

If you’re concerned about suspicious behaviour, report this to local police.