Passenger conduct

TransHelp strictly prohibits unruly or disruptive behaviour that threatens or endangers the safety of passengers, employees, or service animals.

If a passenger is disruptive, TransHelp may take one or more of the following actions:

• Reschedule or cancel the ride.
• Suspend service to the passenger.
• Require that a mandatory support person accompany the passenger for any future rides.
• Report the incident to the police.

TransHelp passengers who have experienced disruptive behaviour must contact TransHelp or emergency services to report the incident.