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Services charge

Additional fees and charges can apply to both residential and business customers.

Water bill service charge

Type of charge Fee
New account fee (customer moving into a new property purchased from a builder or a rebuilt property) $80.00
Change of occupancy fee (customer moving to a resale or rental property) $35.00
Non-sufficient funds (NSF) charge $33.00
Statement request (billing history) $30.00

Overdue water and wastewater accounts

Type of charge Fee
Final disconnection notice letter $26.00
Water turn-off/disconnection due to non-payment on account $90.00
Water turn-on/reconnection upon payment on overdue account $90.00
Service rep property visit (no turn off) $45.00
Utility arrears certificate $35.00
Overdue utility charges transferred to tax roll $35.00

Other information

Description Monday - Friday
8:30 a.m. - 4:30 p.m.
Weekends/holidays after hours
Customer-requested water meter removal/reinstallation residential service $77.77 $116.65
Customer-requested water meter removal/reinstallation commercial service Actual costs Actual costs

Replacement charges for damaged equipment

Description Charge
Standard residential service size $77.77 plus actual materials cost
Commercial service size Actual costs

Meter test request – meter is removed and sent to third party for testing

Meter size Charge
16mm X 19mm $270
19mm $270
25mm $270
38mm $379.87
50mm $379.87

Meter test request - third party field test

Description (meter size) Charge
75mm to 150mm $602
100mm to 250mm Protectus $602
75mm $602
100mm $602
150mm $602

Meter installation charges sub-divisions and flat rate (residential)

Description (meter size) Charge
16mm X 19mm $468
19mm $518
25mm $574

Meter installation charges industrial, commercial, institutional

Description (meter size) Charge
16mm X19mm $501
19mm $556
25mm $652
38mm $1206
50mm $1360
75mm Tru-Flo $4677
100mm Tru-Flo $6040
150mm Tru-Flo $11,723
100mm Protectus (Fireline and domestic use) $6,820
150mm Protectus (Fireline and domestic use) $11,760
200mm Protectus (Fireline and domestic use) $15,288
250mm Protectus (Fireline and domestic use) $20,289
250mmx300mm Protectus (Fireline and domestic use) $20,289

(38mm and greater are installed by the applicant)

TV inspections

Description Charge
Residential - Monday to Friday 07:00am to 23:00pm excluding holidays $500.00
Residential - after hours Saturday/Sunday & holidays $500.00
Commercial/industrial/condominium actual costs

Emergency sewer back-up charges

Description Charge
Residential Monday to Friday 07:00am to 23:00pm excluding holidays $500.00
Residential - after hours Saturday/Sunday & holidays $500.00
Commercial/industrial/condominium actual costs