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Region of Peel - Working for you
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Region of Peel - Working for you

TransHelp Launches Updated Website

Important Service Alert

Due to system maintenance, you will not be able to book, change or cancel your trips from 8 p.m. on Friday, October 20 until the afternoon of Saturday, October 21. To book trips for this weekend, call before Friday at 8 p.m.

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TransHelp Launches Updated Website and Online Eligibility Application

The new TransHelp website www.peelregion.ca/transhelp will support Peel residents in learning about, applying for and riding TransHelp, the Region’s accessible transportation services.

It will also support potential applicants to TransHelp, through supportive, transcribed videos, an online eligibility application form, and up-to-date information for passengers. The website will work well using most modern web browsers on any devices. The website will also work well with many assistive technologies.

In 2017, TransHelp services will comply with increased Accessibility for Ontarians with Disabilities Act (AODA) guidelines. That means that TransHelp now accepts applications from residents with physical, cognitive, visual, sensory, or mental health disabilities who are not able to use conventional public transit services some or all of the time. At the same time, the way that TransHelp reviews client applications is changing, so residents should use the new form when applying. This is an Ontario-wide, legislated change that introduces new categories of eligibility.

Applicants can contact the Region at any time to request alternate formats by calling 905-791-1015.

About TransHelp

TransHelp was established in 1981 as a fully accessible transportation service operated by the Region of Peel.

Today, TransHelp delivers the highest number of trips to residents in the Greater Toronto Area, outside of Toronto, with approximately a half million trips delivered every year. TransHelp operates seven days a week in conjunction with conventional transit services. Over 100 dedicated employees work with residents and partners to deliver safe, accessible transportation across the Region.

About the Region of Peel

The Region of Peel works with residents and partners to create a healthy, safe and connected community for life for more than 1.4 million people and approximately 143,000 businesses in the cities of Brampton and Mississauga and the Town of Caledon. Peel’s services touch the lives of residents every day. For more information about the Region of Peel, explore peelregion.ca and follow us on Twitter at @regionofpeel

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