Resident Perception of Region in Touch with Community
Area of Focus: Leading
Average Rating that the Region of Peel is in Touch with the Needs of the Community, 2011-2016
Source: Region of Peel External Client Satisfaction Survey, 2011, 2013, 2015.
Why is this important?
- The community's overall trust and confidence in the Region of Peel is linked to how well we are perceived to be listening to them.
- Insights from the community help Peel improve its ability to connect with and engage residents.
How is this measured?
- Every two years, External Client Satisfaction Survey questionnaires are administered to a random sample of the general population, business managers or owners, and direct users of Human and Health Services.
- The questionnaires are available online, by telephone, and in a paper format.
- Using a scale of 1 to 10 (with 1 being "strongly disagree" and 10 being "strongly agree"), respondents are asked to rate their level of agreement with the statement, "The Region of Peel is in touch with the needs of my community."
What progress are we making?
- The trend since 2011 shows we are not being perceived to be in touch with the needs of the community as well as we want to be.
- We are committed to improving the quantity and quality of engagement opportunities with residents so their input becomes an integral part of service delivery.