How it works
Reading your meter
Monitoring your usage
Frequently Asked Questions
A water meter accurately measures the amount of water that is supplied to a property. Knowing how to read your water meter allows you to monitor the amount of water thatís supplied to your home and help you discover leaks in your plumbing.
Water meters are located in the basement of most homes. For homes without a basement, the water meter can be found in the crawl space or main floor. The meter is adjacent to the main shut-off valve of your home.
Water Meter Replacement Program
The ongoing maintenance of the Region’s water meter system includes replacing meters that are 20 years or older. Starting February 14, 2019, homeowners in the City of Brampton and the Town of Caledon, with an old water meter may be contacted with a letter to set up a mandatory replacement appointment.
The replacement involves removing the old meter from inside your home and replacing it with a new meter and reading device.
The Region has contracted Neptune Technology Group Canada Ltd to conduct the replacements. Those residents who receive a letter from the Region are asked to contact Neptune to book an appointment.
Appointments are available Monday to Friday between 8 a.m. and 8 p.m. and Saturday between 9 a.m. and 6 p.m. The meter replacement takes approximately one hour or less and an adult of at least 18 years of age must be home at the time of the installation. You will not be billed for the meter replacement.
A uniformed, ID carrying Neptune Water Meter Installer will conduct the meter replacement. At no point will a Neptune employee ask to see your hot water tank, water filtration system or conduct water testing. We strongly advise that you view this identification before permitting entry to your home.
To book an appointment call 905 542 0666 or toll-free at 1 800 667 4387 or visit watermeterappt.com Note: The project number for Peel is A191.
For more information, please call 905-791-7800, ext. 3226.