Long Term Care

Your Privacy

We guard your personal health and financial information or records to provide better care.    

Keeping your personal health and financial information or records accurate, confidential and secure

Your rights

Under Ontario law you have every right to:

  • Know how we collect, use, disclose and store personal health and financial information or records.
  • Expect that any of your personal health and financial information or records held by us remains accurate, confidential and secure.
  • Look at or received a copy of your personal health or financial information. Please note that an Administration fee of $30 will be charged for any request to access personal or financial records. This fee includes photocopying or printing up to a maximum of the first 20 pages of the requested information. After the first 20 pages, an additional fee of 25 cents for each page will be charged. Additional fees may also be charged depending on the type of request to obtain health or financial information (microfilm, compact disc, etc.). Requests must be made in writing.
  • Ask us to correct your client health record.
  • Expect that your personal health and financial information or records remains private. We will not share your personal health information with others without your consent unless we are permitted or required to by law.
  • Ask questions or make a complaint to the Administrator, the Director of Peel Long Term Care, or the Privacy Commissioner about our information management practices.
  • Withdraw your consent (if the law allows) for some of the above uses and disclosures by contacting us.

If you provide us with your consent, we’ll:

  • Disclose your name and location to a person representing your religious organization based on the information you give about your religious affiliation.
  • Respond to inquiries from family and friends confirming your presence at the centre, your room number and provide information on your general health status (i.e, stable, fair, etc.).

How we gather personal health and financial information or records

The collection and use of personal health and financial information or records is controlled by the Personal Health Information Protection Act (PHIPA).

Under PHIPA, we collect personal health and financial information or records about you from either you or the person who is legally acting on your behalf.

The personal health and financial information or records we collect may include your:

  • Name
  • Date of birth
  • Address and contact information
  • Health and health care history
  • OHIP number

We might also collect:

  • Records of your visits to hospitals or specialists.
  • Information on the care you received during those visits (including laboratory, x-ray and other medical results).
  • personal health and financial information or records about you from other sources where:
    • We’ve obtained your consent to do so, or
    • Where the law permits.

How we use and disclose personal health and financial information or records

We collect, use, disclose and store your personal health and financial information or records to:

  • Plan, assess, manage and improve our services and internal operations by:
    • Communicating with other service providers on your behalf.
    • Monitoring our services.
    • Evaluating your response to the services we provide.
    • Making decisions about the types of services you require and providing direct care.
    • Performing risk management and quality improvement activities.
    • Performing research to improve the health care services we provide.
    • Gathering statistics.
    • Teaching.
  • Confirm your eligibility for:
    • Our services.
    • Ministry of Health and Long-Term Care payment.
  • Meet legal and regulatory requirements.
  • Fundraise to improve our health care services and programs.
  • Fulfill other purposes permitted or required by law.

Have a concern or questions about privacy?

If you or your family have concerns or questions about the management of personal health and financial information or records at Peel Long Term Care, or you would like to know more about how personal health information is collected, used, disclosed or stored, contact us at:

Peel Long Term Care
PO Box 667 RPO Streetsville
Mississauga ON L5M 2C2

You also have the right to complain to the Information and Privacy Commissioner of Ontario if you think we’ve breached your or your loved one’s rights.

You can contact the Commissioner at:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
General Inquiry: 416.326.3333
TTY: 416.325.7539
Toll Free: 1.800.387.0073
Fax: 416.325.9195
www.ipc.on.ca

Related links:
Personal Health Information Protection Act
(PHIPA)

Revised: Wednesday September 09 2015

www.peelregion.ca

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