9-1-1 Facts & Tips

Did you know?

In 2018, the 911 Centre received 511,789 calls:

  • 64% of the calls were for valid emergencies
  • 36% were misuse calls such as hang ups and test calls


  • Only call 9-1-1 if there is an emergency.

  • 9-1-1 calls made from cellphones are routed to the nearest 9-1-1 emergency call centre and will not display your exact location to the 9-1-1 system. It is important to stay on the line and provide your street address, nearest intersection or a Common Place Name with specific location details.

  • To obtain your exact geographic location, especially when in remote areas, use the compass on your cellphone to obtain latitude and longitude coordinates, which you can provide to the 9-1-1 operator.

  • Residents who use the Internet to make phone calls through Voice Over Internet Protocol (VOIP) should contact their service provider ahead of time to request that they send their emergency calls to their local 9-1-1 call centre. If you relocate, make sure your location information is up to date with your service provider.

  • Do not call 9-1-1 if it is not an emergency. For non-emergencies such as lost wallets, noise complaints and minor vehicle collisions, call these non-emergency phone numbers:
  • Police:

    • Peel Region: 905-453-3311
    • Town of Caledon: 905-584-2241
    • Caledon Village: 519-927-3041


    • Mississauga: 905-456-5700
    • Brampton: 905-456-5788
    • Caledon: 905-584-2272

    Paramedic Services

    • Peel Region: 1-800-668-7821

    Animal Control

    • Call 3-1-1 or Animal Control Services for your city to report sightings of wild animals.
  • Teach your children how and when to place a 9-1-1 call. When teaching this to children, unplug the phone and emphasize that 9-1-1 is for emergencies only.
  • Post your address and phone number in large print on or near your phone to assist children and visitors to provide the correct information in an emergency.
  • Ensure your house number is clearly displayed, so emergency services can find your home. Display numbers in a way so they do not blend into the house.
  • If you live in a rural area, off the roadway and/or have no mailbox, place a sign at the end of your driveway showing your emergency number.
  • Do not program 9-1-1 into your home or cellular phones. No significant time is saved from programming 9-1-1 into your auto dial. There is greater potential for a dialing error.
  • Lock your cellphone to avoid calling 911 in error especially when it is in your bag or pocket. Unintended calls or pocket calls unnecessarily burden the 9-1-1 system.
  • If you dial 9-1-1 in error, stay on the line and advise the operator it was a pocket dial or error to prevent the unnecessary use of emergency resources. If you hang up the operator will call back to confirm there is no emergency. If you do not answer, the police will be sent to your location. This takes resources away from other emergencies.
  • If you do not speak English, language translation services are available when you call 9-1-1.


Read our 911 Emergency Service page for more information.

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