Call 311 for access to local municipal government programs and services.
What is 311?
The 311 telephone service is a partnership between the cities of Brampton and Mississauga, the Town of Caledon and the Region of Peel to provide Peel residents with simple access to municipal information.
311 offers a single window of direct access to local municipal government programs and services.
311 is free and available in your language.
Whose services can I access by calling 311?
Residents can call 311 from anywhere in the cities of Brampton and Mississauga for services they offer.
311 is not yet available in Caledon. Town of Caledon staff and Council are reviewing the feasibility of this telephone service in their community.
Why should I use 311?
311 means you don't need to know which government provides a particular service or need to sort through phone numbers to find the people you need to talk to.
How does 311 work?
311 calls will be answered by representatives at the Region of Peel, and the cities of Brampton and Mississauga.
Representatives will use an extensive database to respond to your inquiries about a number of local municipal government programs and services.
What are some examples of 311 calls?
- location and hours of libraries
- registration for parks and recreation programs
- complaints about parking bylaw infractions
- queries on local events
- requests to book health clinic appointments
- queries on animal services
- queries on building permits
- requests for financial assistance
- reports of missed garbage collection
- queries on water bills
- queries on property taxes
How is 311 different from 211, 411 and 911
- 211 is for confidential information and referral to non-emergency community, health and social services in Peel
- 311provides residents with direct access to local municipal government programs and services in Peel
- 411is for directory assistance from the local telephone company
- 911 is for life threatening emergencies or crimes
Can I still call the cities or Region using the 10-digit number?
Yes, and if you know the name or extension of the person you wish to speak to, please always use the 10-digit number.
Why do we need two separate numbers for 211 and 311?
The Canadian Radio-Television Commission (CRTC) specifies the purposes of these numbers. Each number can only be used for the very specific purpose approved by the CRTC. Since the two numbers provide different services, they must be used separately.